Client Director, Frontier Data - US

Turing • Palo Alto, CA

6d • $255,000 - $325,000 • Hybrid

About The Position

We are seeking a seasoned techno-functional leader to drive the development and execution of large-scale LLM training programs. This leader would partner with our clients (leading LLM labs) research teams to:
Identify opportunities for building training datasets to improve model capabilities and performance
Generate these datasets with high quality and speed
Build automation tools and processes for scalability
Deliver the datasets so that they are easily usable by our clients

Requirements

• 10+ years of experience leading large-scale technical delivery organizations, ideally across AI, ML, or data operations
• Bachelor's degree in Engineering, Computer Science, or equivalent technical discipline
• Demonstrated ability to act as a strategic business partner with our clients, researchers, and engineers at leading LLM labs
• Proven success in building and scaling multi-level high performance teams, with distributed global operations
• Experience managing managers
• Skip-level performance management
• Hands-on technical fluency: ability to write and review data validation scripts
• Demonstrated experience managing dataset generation or annotation for machine learning model evaluation and/or training
• Familiarity with ML tools and data workflows (e.g., HuggingFace, LangChain, Weights & Biases, Databricks)

Nice To Haves

• Experience evaluating large language model performance and/or improving model performance via fine-tuning
• Strong understanding of data quality frameworks, including automation, toolings and manual processes
• Experience in AI data annotation, model evaluation, and fine-tuning platforms
• Strong communication and storytelling skills with executive stakeholders

Responsibilities

• Lead and scale global delivery teams of 100+, distributed across functions, regions, and levels (ICs, leads, and managers)
• Implement performance management systems that go beyond managerial reporting using data-driven metrics, tools, and products to assess productivity, quality, and output consistency
• Build strong operational structures that allow for transparency, accountability, and early detection of underperformance
• Partner with cross-functional leads to optimize workflows and improve internal tool adoption for delivery efficiency
• Own the quality, accuracy, and scalability of data generated for LLM training
• Move beyond manual QA layers by leveraging Python scripting, APIs, and automation frameworks to measure, validate, and improve dataset integrity
• Design and oversee tools or scripts for data validation, annotation accuracy checks, and pipeline consistency
• Ensure datasets adhere to compliance standards (PII, GDPR, HIPAA) and can be programmatically tested for usability and quality
• Lead generation and delivery of high-quality, scalable datasets focused on SFT, RLHF, reasoning, and agentic workflows
• Oversee the entire data lifecycle from client intake and annotation workflow design to delivery
• Partner with product, research, and engineering teams to implement evaluation metrics (e.g., win rate, inter-annotator agreement, and pairwise preference scoring)
• Serve as the primary point of contact for enterprise AI clients; manage expectations, delivery timelines, and escalations
• Build relationships with engineering and research stakeholders by delivering consistently high-quality data
• Communicate effectively across technical and non-technical audiences; provide transparency through structured updates and quality reporting
• Recruit, mentor, and coach cross-functional leaders (Eng, Data, Ops, and Program Management)
• Drive adoption and improvement of internal tools (e.g., task management systems, quality dashboards)
• Champion continuous improvement across data quality, tools, and delivery processes

Benefits

• Competitive compensation
• Flexible working hours
• Amazing work culture (Super collaborative & supportive work environment; 5 days a week)
• Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager