Client Development Manager
About The Position
The Client Development Manager will be responsible for performing client training on Hub Group’s proprietary supply chain management software tools, working with warehousing and transportation service providers to outline and define client service solutions, and establishing, defining, and communicating SOPs with all relevant internal Hub Group departments. This role involves ongoing account management, collaborating with the assigned client base to establish and monitor essential performance metrics and key performance indicators, preempting and troubleshooting operational service challenges, and ensuring financial targets are met for both the client and Hub Group. The goal is to understand clients' complete set of logistics needs and establish Hub Group as the comprehensive service provider of choice.
Requirements
- Bachelor’s Degree preferably in Business, Marketing, Supply Chain, or related field preferred.
- Excellent problem-solving skills with proven ability to inspire others to find creative solutions to challenging situations.
- Strong talent for multi-tasking and managing competing priorities effectively.
- Proven track record of building/managing key business relationships.
- Highly organized and attentive to details.
- Excellent written and oral communication skills.
- Able to identify and assess clients’ needs, and to craft compelling solutions.
- Self-directed, yet strong team player.
- Expertise in Microsoft Office, especially Excel, PowerPoint, and Word.
Nice To Haves
- Familiarity with EDI transactions is a plus.
Responsibilities
- Perform client training on Hub Group’s proprietary supply chain management software tools.
- Work with warehousing and transportation service providers to outline and define client service solutions.
- Establish, define, and communicate SOPs with all relevant internal Hub Group departments.
- Provide ongoing account management.
- Work collectively with assigned client base to establish and monitor essential performance metrics and key performance indicators.
- Preempt and troubleshoot operational service challenges.
- Assure financial targets are being achieved for both the client and Hub Group.
- Understand clients; complete set of logistics needs and establish Hub Group as the comprehensive service provider of choice for the client.
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
