Client Development & Experience Representative

Global Water Technology • Louisville, KY

2d • Hybrid

About The Position

The Client Development & Experience Representative is a key member of Global Water Technology's (GWT) Sales & Marketing organization, responsible for both developing new client relationships and nurturing existing ones. This role operates in a specialized, relationship-driven industry, focusing on identifying and qualifying new business opportunities for GWT's growth strategy, while also serving as an additional relationship touchpoint and quality assurance resource for current clients. The Representative collaborates with various internal teams, including management, sales, and field operations, to research prospects, conduct outbound outreach, and understand client needs. This position goes beyond traditional prospecting by emphasizing meaningful relationship development and connecting GWT's expertise with client value. The Client Experience function complements existing account management, providing proactive outreach and visibility to strengthen the overall client experience. Success is measured by relationship quality, qualified opportunities, pipeline growth, client engagement, collaboration, and contribution to client retention and organic growth.

Requirements

• Bachelor's degree in Business, Marketing, Communications, Engineering, or a related discipline preferred; equivalent professional experience considered.
• 1–5 years of experience in sales, business development, client experience, customer success, account management, professional services, or a related client-facing role.
• Excellent written and verbal communication skills with the ability to engage professionally with prospective clients, existing clients, and internal personnel at multiple organizational levels.
• Strong interpersonal and relationship-building abilities with a natural curiosity and willingness to listen, ask thoughtful questions, and understand client needs.
• Strong organizational and follow-up skills with the ability to manage multiple prospective and existing client activities simultaneously.
• Demonstrated judgment and professionalism when handling client feedback, concerns, or potentially sensitive relationship matters.
• Collaborative work style with the ability to provide constructive feedback and support field personnel without disrupting established client ownership.
• Comfortable conducting outbound prospecting and proactive client outreach through multiple communication channels.
• Proficient with CRM software, Microsoft Office, LinkedIn, and other sales and business technology platforms.
• Ability to quickly develop working knowledge of technical products and services and effectively communicate GWT's capabilities and value.
• Self-motivated, accountable, and comfortable operating within a fast-paced, growth-oriented environment.

Responsibilities

• Research prospective clients within assigned geographic regions, market segments, and industry verticals and maintain targeted prospect lists aligned with regional growth objectives.
• Identify facility owners, engineers, contractors, consultants, property managers, and other key decision makers and influencers.
• Utilize GWT's CRM, LinkedIn, industry databases, marketing campaigns, referrals, networking, and other approved resources to identify prospective opportunities.
• Conduct outbound phone calls, email campaigns, LinkedIn outreach, and other prospecting activities to establish new relationships and generate qualified opportunities.
• Engage prospective clients to understand their needs, challenges, existing programs, and opportunities where GWT's technical expertise and services may create value.
• Qualify prospective opportunities using established GWT criteria and sales development processes.
• Schedule and coordinate meetings and introductions with Business Development Representatives, Account Managers, and other appropriate regional personnel.
• Maintain appropriate follow-up with prospective clients and successfully transition qualified opportunities to the appropriate W&E personnel.
• Serve as an additional relationship touchpoint for assigned existing clients, working in partnership with Account Managers and regional W&E teams to reinforce GWT's commitment to an exceptional client experience.
• Conduct proactive outreach to existing clients to understand overall satisfaction, gather feedback, identify changing needs, and provide clients with an additional opportunity to communicate with GWT.
• Develop appropriate relationships across multiple levels of assigned client organizations to provide broader visibility into the overall health and quality of the client relationship.
• Listen for and identify potential concerns, communication gaps, unresolved needs, or indications of client dissatisfaction and proactively communicate those observations to the appropriate Account Manager and W&E leadership.
• Serve as an internal early-warning resource by appropriately elevating potential client-retention risks or significant dissatisfaction before issues become more difficult to address.
• Partner positively and constructively with Account Managers and W&E personnel to help ensure identified client concerns, feedback, and outstanding needs receive appropriate follow-through and communication.
• Recognize and communicate positive client feedback, relationship successes, and opportunities for GWT to further strengthen existing client relationships.
• Identify potential opportunities for expanded services or additional GWT support discovered through Client Experience conversations and coordinate those opportunities with the Account Manager or appropriate commercial personnel.
• Partner with W&E personnel to reinforce consistent execution of important account management practices while maintaining the Account Manager's ownership of the client relationship.
• Help maintain visibility into the completion of annual client reviews and other established relationship-management activities.
• Review outstanding client quotations, proposals, and identified projects with appropriate W&E personnel and assist with follow-up when projects have not progressed, decisions remain outstanding, or client feedback has not been received.
• Help identify open client commitments, unanswered questions, or follow-up items that may require additional attention from the Account Manager or regional team.
• Provide an additional internal quality check on assigned client relationships by helping identify gaps in communication, responsiveness, follow-through, or overall client engagement.
• Maintain accurate and timely CRM records for prospect development, qualified opportunities, Client Experience activities, client feedback, and assigned follow-up.
• Document meaningful prospect and client interactions, activities, opportunities, concerns, and outcomes to provide appropriate organizational visibility.
• Maintain visibility into sales development pipelines, outstanding proposals, Client Experience activities, and other established performance measures.
• Utilize CRM and other reporting resources to identify prospects, opportunities, client follow-up needs, and outstanding activities requiring attention.
• Support established Sales & Marketing reporting and performance measurement processes and provide accurate information necessary to evaluate Client Development and Client Experience activities.
• Work closely with assigned Regional Vice Presidents, Business Development Representatives, Account Managers, Sales Enablement, and W&E leadership to support regional growth and client-retention objectives.
• Participate in regional planning, pipeline, and account review meetings as appropriate.
• Approach Client Experience activities as a collaborative resource for W&E personnel, providing constructive feedback and additional visibility intended to strengthen client relationships and support the success of the regional team.
• Utilize GWT's established sales development processes, CRM workflows, sales collateral, marketing materials, Client Experience resources, and other approved tools.
• Partner with Sales Enablement and Business Operations to identify opportunities to improve sales development, reporting, client follow-up, and Client Experience processes.
• Participate in technical sales, Client Experience, and professional development training and continuously develop knowledge of GWT's water treatment, water safety, energy services, account management processes, and broader service offerings.
• Attend client meetings, regional activities, industry conferences, trade shows, GWT training events, and other professional activities as assigned.
• Promote GWT's Core Values, operating philosophy, and commitment to exceptional client experiences in every interaction.

Benefits

• Competitive salary
• Comprehensive group health care benefits, including medical, dental, vision, and life insurance coverage.
• Participation in GWT's Business Performance Bonus (BPB) Plan
• Access to industry-leading technical sales training, professional development, mentoring programs, and continuing education
• Company reimbursement for approved professional development opportunities, including conferences, workshops, certifications, association memberships, and sales, client experience, or business development training relevant to the role.
• Opportunity to work alongside Executive Leadership, Regional Vice Presidents, Business Development Representatives, Account Managers, and some of the industry's most experienced technical water treatment professionals while supporting GWT's organic growth and long-term client relationships.
• Clear career advancement opportunities within a growing, nationally recognized organization, including potential pathways into Business Development, Account Management, Sales & Marketing, Client Experience, Regional Leadership, and other commercial leadership roles.
• The opportunity to help develop and shape GWT's Client Development & Experience function, creating meaningful impact on the Company's approach to organic growth, client retention, and relationship development.
• Career opportunities within the commercial and industrial water treatment and water safety industry, an essential, recession-resilient, and pandemic-resilient field offering long-term professional stability and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level