Bilingual (Spanish) Client Experience Representative
About The Position
Reliance Partners is seeking motivated individuals to join our team as a Client Experience Representative in our Chattanooga, TN office. This is an opportunity that offers hands-on experience in a professional environment, focusing on client support and administrative processes. This role is an excellent fit for those who excel in communication, have strong organizational skills, and are eager to develop their professional experience. The Client Experience Representative will be responsible for efficiently handling incoming customer inquiries via phone, providing prompt and courteous support, and performing light administrative tasks. Client Experience Representatives will work directly with our Customer Service team, following established company guidelines and adhering to industry regulations.
Requirements
- Strong verbal and written communication skills.
- Excellent organizational and time management abilities.
- Attention to detail and proficiency with Microsoft Office applications.
- Ability to work effectively within a team.
Nice To Haves
- Bilingual (Spanish)
Responsibilities
- Manage and maintain records of client communications in our agency management system (AMS) Zendesk.
- Generate proofs of insurance upon request.
- Answer inbound calls, ensuring prompt and professional service.
- Maintain compliance with company policies and attendance standards.
Benefits
- Real- World Experience: Develop professional communication skills and gain insight into the world of customer service and insurance.
- Supportive Team Environment: You'll work alongside experienced mentors and supervisors who will guide you throughout the position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
