Client Deployment Technician
About The Position
Harbor IT is a premier IT services solution provider, dedicated to delivering comprehensive and integrated cybersecurity and managed IT services. Our vision is to be the go-to partner for organizations seeking expert support and resources they may not have in-house. We collaborate with resellers and solution providers globally, boasting a presence across 48 states and 15 countries. By partnering with leading voice, data, and cybersecurity providers, we tailor our solutions to meet the distinct needs of each client, ensuring world-class service and support. We are seeking an entry-level Client Deployment Technician to join our client services team in Framingham. This role configures, deploys, and ships end-user machines for Harbor IT clients, and manages the shipping and receiving of client hardware from our Framingham office. You are often the first Harbor IT contact a client's end user meets, guiding them through initial device setup and first-time login, so the work combines hands-on technical deployment with client-facing service. It is a strong entry point for a recent technical-program graduate or a self-taught PC builder who wants to break into a national MSP and grow a career in IT.
Requirements
- Familiarity with basic IT tasks, including workstation setup and imaging.
- Strong proficiency in Windows and common productivity and SaaS tools
- Basic device setup and configuration
- Clear written and verbal communication
- A professional presence and comfort being the face of Harbor IT to client end users.
- Attention to detail and reliable follow-through on device tracking, chain of custody, and shipping.
Nice To Haves
- CompTIA A+ or equivalent certification
- Hands-on experience with Intune, ImmyBot, or similar deployment tools
- Background building or repairing PCs
- Graduate of a technical program or equivalent hands-on experience
Responsibilities
- Configure and deploy end-user machines for client environments using imaging tools such as Microsoft Intune or equivalent
- Deploy software packages through ImmyBot according to each client's configuration standards
- Refresh and replace aging devices across client fleets
- Receive client hardware orders and confirm inventory against purchase records
- Configure and ship devices directly to client end users from the Framingham office
- Process device returns from client end users, including secure data wipe and retirement or return to the client
- Provide first-line setup support to client end users
- Guide client end users through first-time login to their workstation and business applications
- Represent Harbor IT professionally in every client interaction
Benefits
- Competitive salary commensurate with experience
- Comprehensive benefits package including health, dental, and vision insurance.
- 401(k) retirement plan with company match
- Unlimited PTO and holidays
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
