Deployment Support Technician

TEKsystems•Fredericksburg, VA

2d•$30 - $30•Onsite

About The Position

Looking for a field technician to assist with a refresh for a national customer with various US sites/locations. Hardware will already be imaged at their logistics center and they will be responsible for taking out old, putting in new and troubleshooting any issues during set up and post support if needed. This may include travel and overnight stays during this project. Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing system, when necessary. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. May potentially require travel to various locations within specific regions across the US, with potential overnight stays. Customer will try to travel internally first, but may expect these resources to travel as well depending on resources available.

Requirements

Working knowledge of hardware components.
Working knowledge of hardware configurations.
Strong software experience.
3+ years of experience.
Experience with Deployment.
Experience with Hardware.
Experience with Troubleshooting.
Experience with Imaging.
Experience with Windows.
Experience with Help desk.
Experience with Hardware/software.
Experience with endpoint configuration manager.
Experience with Help desk support.
Experience with Technical support.
Experience with Customer service.

Responsibilities

Assist with hardware refresh for a national customer across various US sites.
Remove old hardware and install new hardware.
Troubleshoot hardware and software issues during setup and post-support.
Configure workstations for new users.
Upgrade existing equipment and software.
Set up and maintain network and telecommunication systems.
Troubleshoot LAN, server, and connectivity issues.
Utilize ticketing system for issue tracking.
Re-image computers.
Perform data migrations and restorations.
Conduct remote problem solving.
Potentially travel to various locations within specific regions across the US, with potential overnight stays.