Client Coordinator

TEKsystems•Town of Oyster Bay, NY

1d•$20 - $22•Onsite

About The Position

The Client Coordinator serves as the primary liaison between clients, physicians, examinees, and internal teams. This role is responsible for coordinating medical examinations, managing scheduling logistics, ensuring required documentation is received, and delivering outstanding customer service throughout the process. This is an excellent opportunity for someone who thrives in a high-volume, fast-paced environment and enjoys balancing administrative responsibilities with client communication.

Requirements

High school diploma or equivalent required.
Minimum of 1 year of experience in an administrative, customer service, scheduling, or coordination role.
Strong communication and customer service skills.
Comfortable handling multiple phone lines and a high volume of calls.
Proficient with Microsoft Office and general computer systems.
Ability to type at least 35 WPM.
Strong organizational skills with the ability to multitask and prioritize effectively.
Detail-oriented with a commitment to accuracy and quality.
Ability to work independently while contributing to a collaborative team environment.
Professional, reliable, and able to maintain confidentiality.

Nice To Haves

Medical office experience preferred but not required.
Enjoys working in a fast-paced office environment.
Has strong relationship-building and communication skills.
Thrives when managing multiple priorities and deadlines.
Takes initiative and maintains a positive, team-oriented attitude.
Excels at providing exceptional service to clients and stakeholders.

Responsibilities

Schedule and coordinate independent medical examinations and related services.
Communicate appointment details, changes, cancellations, and updates to clients, physicians, and examinees.
Obtain and organize medical records needed for examinations.
Prepare case files, appointment notifications, and supporting documentation.
Coordinate ancillary services including interpreters, transportation, lodging, chaperones, and exam site rentals when needed.
Respond promptly to phone calls, emails, and inquiries regarding scheduling and report status.
Serve as the primary point of contact between clients and internal departments.
Manage appointment confirmations and follow-up communications.
Process mail, shipments, and other administrative tasks as required.
Support additional office locations and assist with special projects as needed.
Ensure confidentiality and accuracy while maintaining excellent customer service.