Client Coordinator

Serenity Home Health Care•Chicago, IL

15h•$20 - $22•Onsite

About The Position

The Client Coordinator is responsible for managing clients throughout their lifecycle with the company. This role involves taking initial intake calls, providing information to potential clients, ensuring quality care and client satisfaction, and maintaining client and employee records. The Client Coordinator serves as the first point of contact for clients, industry partners, and care providers, delivering excellent customer service.

Requirements

Demonstrated customer service and communication skills.
Problem-solving abilities.
Attention to detail.
Technical proficiency in computer use and report generation.
Fluent in speaking, reading, and writing English and Spanish.

Nice To Haves

Ability to speak other languages is an advantage.

Responsibilities

Serve as the first point of contact for clients (current and potential), industry partners, and care providers, providing excellent customer service.
Handle phone inquiries from potential clients, offering accurate information about services and fees, and collecting relevant details for client care plans.
Monitor the Dashboard daily and follow up with caregivers and clients.
Participate in an 'On call' rotation every other month.
Input care plans, ensure adequate staffing, and review relevant information with assigned caregiver(s) before care begins.
Conduct monthly client calls as per policy and document interactions in client files.
Update care plans as necessary, upload all monthly reports to client profiles, communicate changes to caregiver(s), and document these changes.
Facilitate optimal matches between caregivers and clients.
Ensure adherence to care plans and accurate documentation of all care plan tasks.
Participate in staff training and operational meetings.
Perform clerical duties such as filing, uploading, copying, and faxing.
Undertake other job-related duties as assigned.