Client Coordinator

Serenity Home Health Care • Waukegan, IL

2d • $20 - $22 • Onsite

About The Position

The bilingual Client Coordinator is responsible for managing clients throughout their lifecycle with the company, providing initial intake services, ensuring quality care, and maintaining client and employee records. They serve as the primary point of contact for clients, industry partners, and care providers, delivering excellent customer service.

Requirements

• Bachelor's Degree or 2 yrs prior experience in home healthcare or home care supervisory roles.
• Excellent verbal and written communication skills
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
• Proven experience with data imputation techniques such as missing data handling and outlier detection.
• Attention to detail and accuracy in data management
• Strong organizational, attention to details, and time management skills
• Proficiency in MS Office Suite, Google Docs & Sheets, including basic formulas, functions, data validation, and collaboration features
• Bilingual Spanish and English speaking

Nice To Haves

• Familiarity with data privacy and security is a plus

Responsibilities

• Welcomes individuals, clients, applicants, and caregivers to the company.
• Schedules appointments for consultations and intake procedures.
• Organizes and maintains documentation packets for onboarding processes and data workflows.
• Coordinates with the care team to ensure accurate care plans and staffing assignments.
• Enters client and employee information accurately into the company's database system.
• Follows up with pending applicants daily, ensuring timely conversion to caregivers.
• Collaborates with teams to understand data requirements and ensure data completeness and accuracy.
• Assists in managing Google Sheets workspaces for organizing and analyzing data.
• Works as expected with the compliance team on documentation and regulatory requirements.
• Answers phone and email inquiries promptly and professionally.
• Addresses any client, applicant, or caregiver complaints or concerns with empathy and professionalism.
• Participates in "on the field job fair" events to recruit potential caregivers.
• Performs clerical work, such as filing, copying, or faxing, as needed.
• Participates in the distribution of bi-weekly checks to caregivers.
• Ensures compliance with company regulations and policies.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level