Client Coordinator

Serenity Home Health Care • Waukegan, IL

16h • $20 - $22 • Onsite

About The Position

The Client Coordinator is responsible for managing clients throughout their lifecycle with the company. This role involves taking initial intake calls, providing information to potential clients, ensuring quality care and client satisfaction, and maintaining client and employee records. The position requires excellent customer service and communication skills, problem-solving abilities, and attention to detail. Technical proficiency in computer use and report generation is essential, as is fluency in both English and Spanish.

Requirements

• Demonstrated customer service and communication skills
• Problem-solving abilities
• Attention to detail
• Technical proficiency in utilizing computers and generating reports
• Fluent in speaking, reading, and writing English and Spanish

Nice To Haves

• Ability to speak other languages is an advantage.

Responsibilities

• Serve as the first point of contact for clients (current and potential), industry partners, and care providers, delivering excellent customer service.
• Handle phone inquiries from potential clients, providing accurate information on services and fees, and gathering necessary details for client care plans.
• Monitor the Dashboard daily and follow up with caregivers and clients.
• Share 'On call' responsibilities every other month.
• Input care plans, ensure adequate staffing, and review relevant information with assigned caregiver(s) before care begins.
• Conduct monthly client calls as per policy and document interactions in client files.
• Update care plans as needed, upload monthly reports to client profiles, communicate changes to caregiver(s), and document these actions.
• Facilitate optimal matches between caregivers and clients.
• Ensure adherence to care plans and accurate documentation of all care plan tasks.
• Participate in staff training and operational meetings.
• Perform clerical duties such as filing, uploading, copying, and faxing.
• Undertake other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level