Client Coordinator/Scheduler

Signature Home Companions of Florida•Punta Gorda, FL

3d•Onsite

About The Position

The primary responsibility of the Client Coordinator (CC) is to ensure that staffing is properly coordinated so clients receive all services outlined in their service plan, as scheduled. A key part of SHC’s mission is delivering services on time, as promised. The Client Coordinator ensures that each service plan is carried out by scheduling caregivers in a way that aligns with the client's needs. This includes matching caregivers with the appropriate skill set and experience to provide the best care. Additionally, Client Coordinators are tasked with building strong relationships with caregivers ensuring SHC’s services consistently exceed expectations in terms of punctuality, professionalism, and overall customer service. If a caregiver is unavailable or unable to provide scheduled care, the CC is responsible for responding promptly and finding a solution.

Requirements

Bachelor’s degree is highly preferred
Strong interpersonal and communication skills, with a focus on customer service and building positive client relationships
Highly organized, detail-oriented, and able to multi-task effectively while maintaining flexibility
Self-motivated, dependable, and able to take initiative with a strong sense of urgency
Be accustomed to a fast paced, high-volume environment with deadlines and last minute requests
Possess an entrepreneurial mindset with a strong business acumen and the ability to identify opportunities and drive growth
Demonstrate a strong commitment to SHC's business goals while handling sensitive and confidential information with the utmost integrity and professionalism
Ability to prioritize requests and duties while being resourceful and solution-oriented in addressing challenges
Proficient using Microsoft Office Suite and Google Mail
Maintain excellent attendance and punctuality
Be able to work in office Monday through Friday 8am-5pm and take on on-call support

Responsibilities

Expertly match caregivers to clients based on various factors, including the client's service plan, caregiver skills, experience, availability, and preferred work area.
Develop Caregivers daily, weekly, and monthly schedules.
Ensure coverage for all shifts, including open shifts, call-offs, and vacation coverage, to maintain high-quality and continuous care for clients
Manage a high volume of incoming calls while promptly making outgoing calls to staff to fill open client shifts
Guarantee that client schedules are fully covered at all times and accurately documented in scheduling system
Address any concerns and distribute all schedules to clients and caregivers in a timely manner
Foster genuine, sustainable relationships with clients, caregivers, and office staff
Track time and attendance on caregivers as they work through their schedule time
Respond professionally to calls, voicemails, and emails
Provide ongoing communication with on-call staff to ensure consistency of staffing and client care is maintained during non-business hours
Work directly with other office members to ensure maximum usage of all available caregivers for clients
Collection, data entry, and distribution of intake information
Participate in upholding State and Federal Rules and Regulations
Uphold and exemplify SHC's core values of Integrity, Compassion, and Effectiveness in all interactions and decisions
Strictly adhere to SHC’s HIPAA Policies and Procedures, ensuring client confidentiality and compliance with HIPAA regulations
Provide on-call support - this position includes on-call responsibilities; on-call responsibilities are on a rotation basis with other staff
Perform other related duties as assigned