Client Concierge - Boulder
About The Position
We are a local, women and Massage Therapist owned Massage Studio with 4 locations in the Denver-metro area looking for a customer service, sales, and administrative expert to join our growing company! This dynamic, high-impact role offers growth opportunity, great benefits and a positive atmosphere that promotes healthy living and encourages self-care! Our ideal candidate is a client-centered, sales-focused professional who is an administrative rock star that will be managing the flow of clients, conducting sales and creating an exceptional client experience. This position is full-time and requires weekend and evening availability.
Requirements
- Exceptional customer service skills
- Impeccable attention to detail
- Professional demeanor and appearance
- Sales expert with a passion for helping people feel their best
- Multi-Tasker with ability to prioritize and problem solve - must be calm under fire
- Ability to anticipate client needs and create "WOW factor" customer service moments
- Reliable, friendly, punctual, flexible, and adaptable
- Self-driven with a take-charge attitude
- Excellent computer and phone skills required- Microsoft Office, Google Suite products included
- Must be a team player and enjoy working with others
- Must work hard and be coach-able
- Possess a healthy mindset with desire to grow and learn
- Ability to work flexible days/nights including a minimum of one weekend per month
Responsibilities
- Create exceptional client experiences through impeccable service
- Execute internal sales and marketing initiatives
- Work with Location Director & Assistant Location Director to meet location sales, staff and client related goals
- Master of the client schedule- demonstrating initiative in maximizing daily utilization
- Ensure all cash management is accurate, and sensitive information is handled properly
- Responsible for opening and/or closing the studio
- Exceptional multi-tasking and the ability to remain calm in a variety of situations
- Manage & maintain an immaculate overall spa appearance and ambiance- this includes interior and exterior spaces and an eye for aesthetics
- Train new team members for the Client Concierge role
Benefits
- $41,600 + Annual Base Pay (paid hourly) plus location sales bonuses and commissions
- $2,706.16 Medical / Vision / Dental / AFLAC insurance
- $865-$3460 Paid Time Off (1st year – 7th year)
- $1,500 1 Free massage service every month. Additional discounted services available
- $2,340-$7,020 Free Infrared Sauna services (1x/week - 3x/week)
- $$$ Sales commission- Retail, packages, memberships
- $$$ Leadership development and ongoing training
- $49,011-$56,286 + = Total compensation PLUS sales bonus and commissions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
