Client Care Support (Part-Time)

The Salvation Army Canada and Bermuda Territory•Edmonton, AB

1d•CA$22 - CA$24•Hybrid

About The Position

The Client Care Support position works alongside our participants by delivering hands-on social and recreational activities as well as assisting participants in their daily living; through encouragement in community-based programs, referral/connection to external resources, and supporting in developing life skills. In addition, the Client Care Support position provides case management and other required support to the program staff (including support to participants with safe food handling and implementing/leading lessons/groups as required by the Program).

Requirements

Post-Secondary education / training in a human services related field (combination of equivalent education and experience may be considered)
Current Clear Criminal Record Check with Vulnerable Sector Check
Must have a valid Driver’s License and Clean Drivers Abstract
Current certification in Standard First Aid with Level C CPR
Current certification in Non-Violent Crisis Intervention
Minimum 1 year related experience in a social services / mental health setting.
Must have experience working with computer and software programs / system
This position requires a high degree of compassion, integrity, patience, good communication and people skills, and the ability to function in a stressful environment
Competent to develop and maintain participant relations while demonstrating professional boundaries
Encourage personal life skill development by showing, teaching, talking, and developing appropriate, respectful relationships
Must be proficient in MS Office, Outlook and databases as required
Strong written and verbal communication skills – clear and simple to understand
Able to communicate in a sensitive and compassionate manner with participants and adapt modes of communication to facilitate effective interaction in activities, thus promoting dignity and respect
Must be able to work in a fast paced environment with strong prioritizing and organizing skills
Must be adaptable, resourceful, able to take direction and multi-task
Always represent The Salvation Army in a professional manner and uphold the Mission of The Salvation Army; always maintaining professional boundaries and confidentiality.

Nice To Haves

Food safe certificate an asset
Working with marginalized clientele an asset
Experience with facilitating programs, groups, and activities an asset
Experience performing administrative duties and computer data input an asset
Experience in community kitchens, serving, cooking, catering or restaurant environment an asset
Experience working in a housing program, working with substance dependant persons / persons in recovery, and experience working with people who have mental wellness issues an asset

Responsibilities

Contribute to the delivery of program services which meet the physical, social, spiritual, and emotional needs of the participants
Interview, assess needs and make referrals on behalf of the participant (i.e. funding, treatment, everyday needs) as required/assigned
Intake / discharge / service cessation process / as required / assigned
Packing/disposal of participant belongings (per policy)
Appropriately intervene in crisis situations, de-escalation of situations, respond to emergencies and participant concerns
Delivery of Naloxone nasal/injection in the event of an opiate poisoning
Delivery of first aid as certified and safety permitting
Organize and participate in social and community activities with participants
Ensure safe, efficient, and effective delivery of all social, life skills (laundry, hygiene), recreation and leisure activities, cooking skills and food handling practices (hands on)
Encourage and support participants to make effective, positive choices/decisions and provide opportunities for participants to learn effective problem solving and decision making skills through self-determination
In collaboration with the team, facilitate the development of socialization skills, increase comfort and confidence in social settings, demonstrate appropriate interactions, and promote positive relationships
Support cleaning and organizing; decluttering of participant living spaces
Case management as required and requested.
May be required to drive a transport vehicle for up to 7 passengers as required by program
Food preparation/cooking may be required
Administering Urine Drug Screening Tests as required by Program
Ensure adequate program supplies are on hand and maintain program equipment as needed
Address situations where program rules are not being followed, document incidents and inform relevant support and management staff
Participate in the training and orientation of new and existing staff as required
Participate and provide feedback on the program development and implementation of policy/program items (and special events when required)
Ensure the work site is maintained a clean, tidy and organized manner; prepare and send service requests as required
Medication storage/admin/dispense as defined by program and record keeping for same
Assist facilitator with classes for participants and support participants in cooking skills, leadership and team work as required by Program
Support, respect and give appropriate feedback to other members of the interdisciplinary team; including reporting all concerns regarding the participant behaviors and other work related concerns as they relate to participant care
Document activities in accordance with Salvation Army policies and legal requirements, including updating of Transitional Plan and documentation of incidents.
Participate in staff meetings, case management meetings, in-service programming, and external meetings as directed
Prepare and provide reports, surveys and statistical information as requested.
Other duties as required and requested