Client Support

MVP Health Care • Schenectady, NY

1d • $51,395 - $68,355 • Hybrid

About The Position

The Professional, Client Support role is crucial in providing comprehensive day-to-day support to the large group sales and account management team. This position involves managing daily sales activities, renewal processes, and administrative support, ensuring seamless operations and high levels of client satisfaction. The Client Support Professional will engage with brokers, consultants, and their support staff, while coordinating with internal departments to resolve issues and enhance service delivery.

Requirements

• Bachelor’s degree preferred or equivalent combination of education and directly related experience.
• Must possess, or obtain within 60 days from date of hire, New York State Insurance License in life, accident, and health.
• Must obtain the MVP Medicare Certification Training within 60 days from date of hire, or prior to first sale, whichever comes first.
• Minimum of 2 years in customer service or sales environment within a managed care, health insurance company, financial services, or brokerage agency.
• Equivalent combination of education and experience may be considered.
• Working knowledge and understanding of managed healthcare and conventional insurance products (medical, dental, life, short-term disability, long-term disability, tax deductible, and other employee benefit programs).
• Ability to learn and understand alternative health plan funding mechanisms and healthcare financing/rating methodologies.
• Ability to exercise discretion and confidentiality when handling account, customer, and member information.
• Ability to multi-task and meet deadlines.
• Excellent interpersonal and communication skills, both written and verbal.

Responsibilities

• Provide daily sales and renewal support for large group new sales and client engagement teams.
• Assist with rate quote preparation, proposal support, and preparing reports and presentation materials.
• Handle new member enrollment packet preparation and new group/renewal paperwork completion and submission.
• Ensure all documentation is accurate and submitted on time.
• Monitor and track broker and client issues, providing responsive problem solving and coordinating with other departments for resolution.
• Ensure all interactions are documented and tracked.
• Cultivate and maintain strong relationships with brokers, consultants, and their support staff.
• Serve as the main point of contact for broker benefits staff, ensuring their needs are met and issues are resolved promptly.
• Work extensively with external brokers and customers, sales and marketing staff, and MVP’s operational departments including Sales Operations, Actuarial, Underwriting, Enrollment, Group Set Up, and Member Services.
• Ensure all support activities comply with company policies, procedures, and regulatory requirements.
• Prepare and maintain accurate records and reports on support activities.

Benefits

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree