Client Support Specialist

Anuvia Prevention and Recovery Center, Inc.•Charlotte, NC

1d•Onsite

About The Position

The Client Support Specialist is a vital member of the care team at the Samuel Billings Center, providing direct, person-centered support to individuals in residential detox and recovery services. This role ensures a safe, therapeutic, and recovery-oriented environment 24 hours a day — assisting clients with daily living, monitoring health and safety, and collaborating closely with clinical and nursing staff. This is an opportunity for a compassionate, dependable individual to make a meaningful difference every shift — supporting people at a critical turning point in their lives.

Requirements

High School Diploma or GED required
Valid NC or SC Driver's License required
Strong written and verbal communication
EHR and Microsoft Office proficiency
Problem-solving, teamwork, and dependability
Professional documentation and record management
Flexibility in a 24/7 residential environment

Nice To Haves

CPSS certification
SUD/healthcare experience
Minimum 2 years direct healthcare experience
SUD treatment experience
CPSS certification

Responsibilities

Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
Maintain a safe and therapeutic environment through bed checks, room searches, UDS collections, and monitoring client behaviors
Search, secure, document, and manage client possessions and medications per state and agency guidelines
Observe and assess client physical and mental health; consult with nursing and clinical staff as needed
Assist clients in identifying and overcoming barriers to recovery; provide educational and therapeutic activities
Administer medications per provider orders (with or without a nurse, as appropriate) and provide CPR/First Aid when needed
Monitor signs and symptoms of substance intoxication and withdrawal; provide appropriate intervention and coordination
Attend shift reports and ensure effective communication across shifts regarding client care and safety
Complete incident reports and required documentation in compliance with state, agency, and federal regulations
Enter and maintain accurate client data in electronic health records; monitor documentation for compliance
Participate in Quality Assurance (QA) and Quality Improvement (QI) activities as assigned
Support clients with activities of daily living (ADLs), skill development, and ensuring basic daily needs are met
Oversee food inventory including ordering, stocking, and tracking supplies to ensure availability and reduce waste
Plan, prepare, and facilitate mealtimes according to dietary guidelines, resident needs, and organizational standards
Coordinate dietary preferences, restrictions, and special meal requests with residents and staff
Prepare and organize materials for group therapy sessions including handouts, worksheets, and visual aids
Set up physical or virtual spaces for group sessions to ensure a supportive environment
Track, store, and maintain therapeutic materials and supplies; request additional items as needed
Support the development of new group activities when requested
Complete client admissions, including drafting service plans (Credentialed Staff only)
Facilitate client transitions, referrals, and discharges including follow-up documentation (Credentialed Staff only)
Conduct intake screenings and ASAM assessments (if trained and qualified as a QP) to determine appropriateness for admission (Credentialed Staff only)
Provide peer support services promoting recovery, self-determination, wellness, and community living skills (Credentialed Staff only)