Client Care Technician - Office Support

SERO MENTAL HEALTH • Carlsbad, CA

6h • $0 - $23 • Onsite

About The Position

The Client Care Technician (CCT) – Office Support is responsible for providing administrative support, and direct service to clients, and for supporting the smooth day-to-day operation of the program. The Client Care Technician – Office Support also provides administrative support for the multidisciplinary team (Treatment Team).

Requirements

• Attainment of at least 18 years of age
• High School Diploma or GED is required
• A minimum of one year of full-time experience, or its part-time equivalent, working in a behavioral health setting.
• Proficient computer skills and ability to use various software programs.
• Ability to multi-task in a fast-paced work environment
• Demonstrated ability to work independently and as a team player.
• Excellent communication skills both oral and written.
• Valid driver’s license, clean driving record and personal automobile insurance.
• Hiring is contingent upon receiving DOJ/FBI fingerprint clearance or an exemption, a submission of a signed Criminal Record Statement (LIC 508), a TB test, and clearance on an employment physical.
• Current CPR/First Aid

Nice To Haves

• Bachelor’s degree in psychology, Social Work, or other Health Related Field preferred.
• Experience in residential recovery program preferred.

Responsibilities

• Provides assistance in scheduling and filing client intake information.
• Maintain and update client records, including identifying, and retrieving any missing information.
• Assists with the scheduling for client transportation and transportation calendar.
• Support inter-departmental communications within Wings Recovery.
• Welcome clients and visitors, providing a warm and supportive environment.
• Answer incoming calls, respond to inquiries, and direct calls to appropriate staff members.
• Assist CCT management team with daily operations to ensure smooth functioning.
• Monitor and order office supplies, ensuring that the front desk is well-stocked.
• Provide client transportation and support, as needed, to medical appointments, recreational outings, when necessary.
• Provide direct client care and effective crisis intervention.
• Relay important messages between clients and clinical team, and management promptly.
• Adhere to confidentiality policies and procedures to protect client information.
• Be aware of emergency procedures and assist in crisis situations, directing clients to the appropriate resources.
• Support clients in accessing community resources.
• Demonstrate active listening skills.
• Utilize individualized approach to client services.
• Prioritize daily tasks and perform effectively.
• Complete at least 20 hours of continuing education per year in areas relating to mental health and the care of the mentally ill.
• Maintain appropriate boundaries with clients.
• Performs in an ethical manner according to the program’s policies and procedures.
• Adheres to program’s policies and procedures.
• Attends required trainings.
• Provide proper notification of absence and tardiness in accordance with Wings Recovery Employee Handbook.
• Be flexible in accepting assignments.
• Follow programs procedures on vehicle and property maintenance.
• Follows all program safety rules and transportation requirements.
• Performs other related duties as assigned.

Benefits

• Enrollment in multi-level medical, dental, and vision health benefits with substantial employer premium contributions.
• Employer paid Life Insurance and AD&D
• Long Term Disability
• Paid Parental Leave
• Employee Assistance Plans
• Voluntary benefits including Medical and Dependent Care Flexible Spending Accounts, Short Term Disability Coverage, Hospital Indemnity and Accident Plans, Critical Illness Coverage, and Legal Assistance.
• Generous Paid Time Off and Holiday Pay.
• 401(K) Retirement Plans with company match of 100% of the first 3% contributed and 50% of the next 2% contributed per paycheck.
• Immediate 100% vesting for company match upon eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED