Laboratory Client Support Technician

ARUP Laboratories Career•Salt Lake City, UT

1d•Onsite

About The Position

The Lab Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. This role involves contacting clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens. The technician serves as a supportive link between customers and all other areas of the company. ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah, ARUP hires top talent to create a work environment of diversity, professional growth, and continuous development. The workforce is committed to the important service provided to over one million patients each month, striving for excellence and involvement with advances in medicine and the role laboratory services plays within each patient’s life. The company emphasizes that there is a patient behind every specimen received and seeks individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence.

Requirements

Stooping: Bending body downward and forward by bending spine at the waist.
Reaching: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: Frequently communicate with others.
PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company/departmental policies.
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Absolute integrity in the accurate identification of samples, test performance, and reporting of results.
Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.

Responsibilities

Understands appropriate collection, handling, and transportation of specimens.
Accurately processes specimens according to established departmental procedures, which may include specimen triaging, routing, and storing.
Evaluates specimens for acceptability and follows appropriate procedures for specimens that do not meet acceptance criteria.
Initiates problem resolution.
Processes requests for add-on testing.
Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner.
May provide verified test results available in the LIS, as requested, to authenticated individuals.
Provides education, guidance, and troubleshooting to customers regarding available resources, testing, and application utility.
Maintains competency on pre-analytic equipment, maintenance, and operation as needed for department support.
Maintains work area, cleans bench tops and equipment as needed and daily at the end of the work shift, and documents cleaning and maintenance as required.
Serves as a liaison between technical sections and customers.
Builds and maintains customer relationships throughout all communications while providing a positive, professional, and empathetic understanding.
Documents customer communications, resolutions, issues, and appropriate follow-up.