Client Care Specialist I
About The Position
The Client Care Specialist I (CCS1) coordinates the intake process for new and returning clients. This patient-facing administrative role manages referrals, collects client information, verifies financial details, communicates with stakeholders, and schedules appointments. The CCS1 serves as a liaison among clients, programs, and the billing department, supporting clear communication and coordination while balancing customer service with operational policy. The role helps ensure that clients, programs, and billing understand and agree on how anticipated care costs will be managed before program intake is scheduled. The position also supports agency operations through documentation management, process improvement, reporting, projects, training, and communication. The CCS1 works in office areas and interacts with staff, consultants, and outside vendors. The role may involve interruptions, frequent sitting and hand use, and occasional lifting of up to 25 pounds.
Requirements
- High school diploma or GED.
- At least two years of experience with Medicaid regulations, billing, and quality assurance.
- Ability to make sound decisions based on available information.
- Demonstrated customer service skills.
- Excellent writing and communication skills.
- Ability to work flexible hours, including days and evenings.
- Ability to travel if required and have personal transportation.
- Ability to pass a criminal background check in accordance with current state regulations.
- Valid Alaska driver's license with a good driving record, and ability to pass the VOAAK auto insurance screening through the independent insurance carrier and/or meet minimum state liability coverage when using a personal vehicle.
Nice To Haves
- Education in health information management is preferred.
Responsibilities
- Manage referrals and client access to services, including serving as a point of contact among clients, guardians, referral sources, billing, and providers and tracking the Point of Entry process.
- Collect and track client information, obtain and review registration documents, track expiring releases of information and obtain replacements, coordinate information exchanges with agency providers, and annually reverify demographic and financial information.
- Verify insurance eligibility and benefits at registration, intake, and as needed throughout the client lifecycle; enter information in the EHR so claims route and populate correctly; track financial assistance applications; assist with Medicaid applications; and communicate with the Alaska Division of Public Assistance about application status.
- Communicate with clients, guardians, referral sources, programs, billing, and other VOA departments to align stakeholders and explain insurance benefits, informed consent options, and financial assistance options.
- Ensure the client and VOA have a clear understanding and plan for treatment costs before scheduling program intake.
- Schedule assessments, program intakes, and client appointments according to centralized scheduling processes, and assist with telehealth appointment logistics.
- Identify process inefficiencies and participate in process improvements.
- Support other departments through reports, oversight, projects, training, and communication related to CARF accreditation, residential childcare licensing, the Alaska Division of Behavioral Health, health and safety, quality assurance, data analysis, and internal and external audits.
- Scan paper documentation into the EHR for new and returning clients.
- Sort and route mail, including opening and scanning billing mail.
- Maintain the organization and cleanliness of assigned spaces.
- Maintain client confidentiality in accordance with federal, state, and agency policy.
- Perform other duties as assigned or required to meet essential functions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
