Client Care Specialist - 1-Year Contract

Abell Pest Control•Toronto, ON

1d•Onsite

About The Position

A unique administrative customer service role with an incentive! Reporting to the Office Manager, you are the first point of customer contact at the Abell Pest Control Home Office, handling inbound calls with the objective of securing the sale and scheduling the service. This role combines administrative, customer service, and employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients. We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding!

Requirements

One or more years of customer service related experience
Written and verbal communication, interpersonal and support skills
Able to use all related hardware and software
Strong organizational skills
Team player
Strong attention to detail and high level of accuracy

Nice To Haves

Inside sales experience an asset

Responsibilities

Answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.
Ensure Route Managers data entry work is completed; Enter daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions.
Solve residential account issues.
Manage customer files; Ensure filing is current.
Schedule Route Managers one-time work and home services; Ensure follow up calls are complete to guarantee customer satisfaction.
Ensure month end is completed.
Check missing tag reports.
Assume responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures).
Offer support to Branch staff as directed by his/her Manager.