Client Care Specialist - Part Time Contract

Abell Pest Control•Nanaimo, BC

About The Position

Reporting to the Office Manager, this part-time contract role serves as the first point of customer contact, handling inbound calls to secure sales and schedule services. The position combines administrative duties, customer service, employee interaction, and warm sales from inbound client leads. This role does not involve self-sourcing or cold calling, focusing instead on providing solutions to inquiring clients. The company offers a competitive commission structure for scheduling services and providing solutions, describing the role as fun, challenging, and rewarding.

Requirements

One or more years of customer service related experience
Written and verbal communication, interpersonal and support skills
Able to use all related hardware and software
Strong organizational skills
Team player
Strong attention to detail and high level of accuracy

Nice To Haves

Inside sales experience an asset

Responsibilities

Answer all incoming telephone calls with the objective of securing the residential sale and scheduling of service.
Ensure Route Managers' data entry work is completed, including entering daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms, and service requisitions.
Prepare bank deposits for checks received and credit card payments, and follow up with Head Office.
Solve residential account issues.
Manage customer files and ensure filing is current.
Schedule Route Managers' one-time work and home services, ensuring follow-up calls are completed to guarantee customer satisfaction.
Ensure month-end procedures are completed.
Check missing tag reports.
Order office supplies.
Assume responsibility for functions of chain accounts, including reporting, scoring, and knowledge of procedures.
Offer support to Branch staff as directed by the Manager.