Client Care Specialist - Centre Street Veterinary Clinic

VetCare Canada • Calgary, AB

1d • Onsite

About The Position

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Please note we are looking for someone who can work part-time and students are welcome!

Requirements

• Genuine care and compassion towards clients and their pets
• Respectful in all interactions
• Exceptional customer service skills
• Ability to work part-time

Nice To Haves

• Students are welcome

Responsibilities

• Greeting and checking-in clients in a friendly and warm manner
• Receiving incoming calls from current and prospective clients utilizing a courteous and caring approach
• Appropriately screening calls
• Booking appointments
• Taking detailed messages
• Providing knowledgeable non-medical information to clients
• Performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting)
• Drafting memos and other correspondence
• Completing reports and other ad-hoc document requests

Benefits

• Competitive Base Salary
• Medical & Dental Insurance
• Comprehensive benefits include: medical, dental & life insurance
• Flexible Schedule
• Vacation & Paid Time Off
• A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
• A community wide social platform
• Recognition programs
• Access to our veterinary learning platform

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed