Veterinary Client Care Specialist

Ethos Veterinary Health • Williston, VT

11d • Onsite

About The Position

PEAK Veterinary Referral Center is seeking a passionate and dedicated Client Care Specialist to join their team in Williston, VT. The role involves supporting specialty and urgent care departments while providing an unparalleled experience to clients and their pets. The company is committed to delivering exceptional veterinary care and client service.

Requirements

• Exceptional communication and customer service skills, ensuring clients and referring veterinarians feel valued and supported.
• Ability to multitask and navigate unexpected situations with ease.
• Proven experience in customer service, with an ability to build positive relationships.
• Flexibility and adaptability to thrive in a collaborative environment.
• Willingness to adapt to situations where protocols may not apply and handle unanticipated tasks with grace.

Responsibilities

• Educate and Support: Inform clients and referring veterinarians about comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at the multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Benefits

• CSR Certificate Program
• Uniform Allowance & Employee Pet Discount
• Paid Time Off
• Holiday = DOUBLE TIME!
• 401k with employer match
• Medical/Dental/Vision
• Disability & Life Insurance Options
• HSA/FSA Options
• Access to VetBloom for RACE-approved continuing education and training
• Veterinary Technology Education Scholarship opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed