Veterinary Client Care Specialist-Part Time

Ethos Veterinary HealthFredericksburg, VA
Onsite

About The Position

The Virginia Veterinary Centers in Fredericksburg, VA is hiring a part-time Client Care Specialist to join our outstanding Emergency and Specialty teams! This role involves high-volume receptionist duties in a fast-paced veterinary environment. The ideal candidate will be positive, organized, compassionate, and client-focused, with excellent communication and multi-tasking skills. Responsibilities include managing phone lines, scheduling appointments, data entry, patient discharge, and maintaining a clean lobby. The role also requires processing financial transactions and learning internal software systems.

Requirements

  • High school diploma or equivalent is required.
  • Available to work: days or evenings (weekends will be required)
  • Excellent communication skills both written and verbal
  • Proficient typing skills
  • Ability to multi-task in a fast-paced environment
  • Ability to quickly learn how to use internal company software systems.
  • Must be well organized.
  • Ability to handle high pressure and stressful situations and events in a calm supportive manner.

Nice To Haves

  • Vocational certificate/ diploma in business or office administration is preferred.
  • Experience in the veterinary or medical field is preferred.
  • High volume receptionist experience with a desired proficiency in a multi- line phone and computer systems are preferred.

Responsibilities

  • Answering phones
  • Scheduling/ Coordinating patient appointments
  • Data entry, filing, email
  • Patient discharge
  • Maintain a clean and safe hospital lobby for employees, clients, and patient
  • Be compassionate, as well as client and patient focused.
  • Review estimates, discuss financial options, and process payments.

Benefits

  • Customer Service Representative Certification Course for qualified candidates
  • Employee Referral Bonus
  • Uniform Allowance
  • Paid License Renewal Fees (for LVT's)
  • Paid Time Off
  • Employee Pet Discount
  • 401k
  • Medical/Dental/Vision
  • Disability Insurance
  • Life Insurance
  • HSA/FSA
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