Client Care Specialist - Pasadena, MD

Vetcor • Pasadena, MD

1d • Onsite

About The Position

Lake Shore Pet Hospital is hiring a Client Care Specialist for a full-time position. This AAHA-accredited, three-doctor practice is committed to exceptional patient care and client service, fostering a collaborative and welcoming team environment where employees are encouraged to bring their authentic selves to work. The role involves supporting an incredible team that enjoys working together, with a philosophy of 'better together' where mutual support benefits everyone, including the patients.

Requirements

• Previous experience as a Veterinary Receptionist required
• Confidence handling high call volume and competing priorities
• Strong problem-solving skills and the ability to manage concerns with empathy
• Familiarity with veterinary terminology and hospital workflows preferred
• Excellent customer service with a focus on building long-term client relationships
• Strong multitasking and organization skills
• Ability to prioritize scheduling needs and urgent cases appropriately
• Positive attitude and collaborative mindset

Responsibilities

• Greet clients and patients with warmth and professionalism
• Schedule appointments and manage a multi-doctor calendar efficiently
• Coordinate with technicians and doctors to support smooth patient flow
• Maintain a clean, organized front desk and welcoming lobby environment
• Make outbound calls, texts, and emails to confirm appointments and support follow-up care
• Handle client concerns with empathy and professionalism and escalate when needed
• Deliver exceptional customer service throughout every interaction

Benefits

• Competitive pay
• 401(k) matching
• Tuition support
• Referral bonuses
• Comprehensive medical, dental, and vision coverage with supplemental options
• Up to three weeks of paid parental leave
• Generous PTO
• Employee discounts
• Six paid holidays
• Employee Assistance Program
• Quarterly team bonuses
• Continuing education allowance
• Uniform allowance
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount
• Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Supplemental insurance (accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance) (full-time only)
• Paid family leave (in states with programs, this benefit does not apply)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed