Client Care Specialist

Hilb Group • Cranston, RI

1d • Hybrid

About The Position

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Client Care Specialist to join our team. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a hybrid position reporting to any RI or MA Hilb office.

Requirements

• Education – High school diploma required; some college level coursework preferred
• Certification – Must obtain and maintain active Life/Accident and Health Insurance Agent License
• Excellent oral and written communication skills
• Exceptional relationship development skills, interpersonal and time management skills
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office Suite, especially Excel
• Working knowledge and understanding of group benefits/administration

Responsibilities

• Assist clients with daily service functions and ad hoc requests, escalating issues as needed; including resolving enrollment and claims issues with carriers.
• Takes initiative with researching and resolving customer issues and concerns and proactively provide solutions to deliver timely and effective resolutions to customers
• Create and maintain client tracker with renewal dates to proactively support Open Enrollment processes.
• Request census data from client and/or carriers to support marketing efforts
• Request Benefit Guides from communications team; review for accuracy
• Request benefit plan summaries and SBC’s from carriers
• Facilitate new COBRA account set up and manage COBRA renewals.
• Coordinate MAPFML private plan exemption filings with clients.
• Coordinate completion of and/or complete paperwork related to new plan set up

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED