Client Care Specialist

Efulfillment Service Inc. • Traverse City, MI

9d • $20 - $22 • Onsite

About The Position

The Client Care Specialist supports the Client Care Department by onboarding new clients and providing frontline assistance to existing clients. This role is responsible for onboarding new clients and handling escalated inquiries from existing clients. Job responsibilities include handling incoming calls, responding to client inquiries, coordinating Operations to resolve questions, and managing the Client Care ticket queue to ensure timely and accurate responses. The ideal candidate is organized, responsive, proactive, and committed to delivering a high-quality client experience.

Requirements

• High school diploma or equivalent required.
• 1-2 years of customer service or administrative support experience preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to prioritize tasks and manage time effectively
• Proficiency in Microsoft Office and/or ticketing/CRM systems

Nice To Haves

• Customer-focused mindset
• Attention to detail
• Problem-solving skills
• Team collaboration
• Adaptability in a fast-paced environment

Responsibilities

• Assist clients with platform integration setup and verify data flow.
• Educate clients on inventory preparation, labeling compliance, and shipping submission guidelines.
• Provide portal walkthroughs and system training for clients.
• Oversee initial account launch to ensure a smooth transition into active service.
• Complete new client follow ups
• Answer incoming client calls and provide prompt, professional assistance
• Respond to client inquiries regarding services, processes, integrations, and account-related questions
• Schedule meetings with clients to resolve support issues
• Escalate complex or sensitive issues to the Client Care Manager as needed
• Monitor and triage the your ticket queue daily
• Assign tickets to appropriate departments based on priority and subject matter
• Ensure timely follow-up and resolution of client requests
• Maintain accurate and detailed notes within the ticketing system
• Liaise with Operations staff to gather information and resolve client questions
• Follow up with internal teams to ensure client issues are addressed efficiently
• Communicate updates clearly to clients and Client Care team members
• Assist Client Care Manager with administrative and support tasks
• Maintain client records and documentation
• Support process improvements and documentation efforts

Benefits

• Insurance Package-including health, dental, vision, life, disability
• Paid Time Off/Sick Time
• Paid Vacation
• Paid Holidays
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED