Client Care Specialist

SEV Laser•Chandler, AZ

7h•$18 - $20

About The Position

The Client Care Specialist promotes SEV SKIN services, packages, memberships, promotions, and retail products while providing a polished, personalized client experience. The role identifies client needs, recommends appropriate services and upgrades, explains treatments and pricing, and works toward individual sales goals while supporting clinic performance. Responsibilities also include welcoming clients, managing check-in and check-out, processing payments, booking and modifying appointments, and promptly handling calls, emails, and voicemail. The specialist uses SEV SKIN booking and client-management systems, responds professionally to client questions and concerns, and supports clinic operations through opening and closing procedures, front-desk upkeep, inventory communication, and transitional treatment-room cleaning when needed. The position also includes participating in training and modeling service and selling standards for new team members. This role requires weekend availability. SEV SKIN describes itself as an aesthetics brand with more than 75 studios and year-over-year growth. Eligible full-time employees may participate in the listed benefit programs, subject to applicable plan documents and Company policies.

Requirements

Sales-driven mindset and confidence recommending services and products.
Ability to connect with people and create memorable experiences.
Strong communication, customer service, and active-listening skills.
Excellent attention to detail and ability to multitask.
Comfort using computers, booking platforms, and client-management systems.
Basic math skills and ability to process payments accurately.
Reliability, punctuality, and consistent attendance.
Ability to work independently and as part of a collaborative team.
Weekend availability is required.

Nice To Haves

Experience in fitness, hospitality, retail sales, beauty, wellness, medical aesthetics, or another client-focused environment.

Responsibilities

Promote SEV SKIN services, packages, memberships, promotions, and retail products.
Identify client needs and recommend appropriate services and upgrades.
Educate clients about treatments, pricing, and promotions.
Work toward individual sales goals while supporting overall clinic performance.
Build lasting client relationships through personalized, knowledgeable service.
Welcome clients and provide a polished experience from arrival through departure.
Manage client check-in and check-out and process payments accurately.
Book, modify, and cancel appointments with attention to detail.
Answer calls, emails, and voicemail messages promptly and professionally.
Address client questions and concerns with care, urgency, and professionalism.
Use SEV SKIN booking and client-management systems accurately and efficiently.
Complete opening and closing responsibilities according to established procedures.
Maintain a clean, organized, stocked, and welcoming front-desk environment.
Assist with transitional treatment-room cleaning when needed.
Monitor supplies and communicate inventory needs to management.
Participate in required service, systems, and sales training.
Support new team members by modeling SEV SKIN service and selling standards.
Assist with other clinic responsibilities as directed by operational or clinical leadership.