Client Care Specialist
About The Position
Our Client Care Specialists provide the client with their first impression of our practice, where their family and their pets will be assisted by a friendly, smiling, compassionate staff member. We realize the importance of this first impression and are looking for someone who can show our clients compassion, attention, and the highest level of client service. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Requirements
- Excellent interpersonal skills and able to develop and maintain positive working relationships with others
- Have a fundamental knowledge of windows based computer programs
- Proven effective communication and the ability to multitask and prioritize
- Willing and able to provide exceptional customer service
- A motivated and dedicated individual who is self- motivated to provide exceptional service
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.
Responsibilities
- Welcome our clients in a friendly, helpful, and compassionate manner
- Prepare and review documents and medical records accurately and completely
- Educate and advise clients regarding WVRC services and practices
- Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
- Process invoices and payments accurately
- Update and maintain client/pet records and files in accordance with hospital legal requirements
- Assist with other administrative duties such as scanning, faxing, emailing, for example
- Support team to reach common goals
- Ability to recognize and seek guidance in all client-related cases where protocol does not apply
Benefits
- Employer Paid Benefit Options
- Medical
- Dental
- Vision
- HSA & Flexible Spending Plan Options
- Short & Long- Term Disability Options
- Paid Time Off (3 weeks upon hire)
- 401k - Retirement Savings Plan
- Uniform Allowance
- Veterinary Service Benefits
- CE Allowance
- Onsite Veterinary Social Worker available to employees & clients
- Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career
- Referral Bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
