Client Care Specialist

eShipping, LLC•Parkville, MO

2d•Onsite

About The Position

The Client Care Specialist serves eShipping clients by handling their day-to-day Less than Truckload (LTL) questions and any freight needs that may arise. The Client Care specialist will become a subject matter expert on LTL services, and will be trained on shipment processing, quoting, tracking, mode optimization, and all customer service-oriented activities. Client Care reps will assist both small and large sized customers, and in some cases act as account manager within an account. Employees on the Client Care team will have both individual and team goals. eShipping prides itself on being a high service company, therefore incoming calls, emails, and all customer interaction must be handled with exceptional customer service. The department is titled Client Care because we truly care about our customers, and we want this to be on display in everything we do for them. eShipping has experienced consistent growth throughout its 20-year history and we’re looking for candidates who can further support our growth, while also embodying the core values of our company. We value the chance to promote from within, and employees who seek new challenges have opportunity to learn new concepts and advance within their team, as well as the company.

Requirements

Ability to work both independently and within a team.
Ability to effectively interact with other employees of the organization
Excellent customer service, time management, and prioritization skills
Excellent oral and written communication skills in person and via phone
Ability to understand, interpret, and explain complex issues and respond appropriately
Ability to multitask by researching information on a computer while speaking on the phone
Ability to effectively utilize computer programs including Word and Excel and agency management system

Nice To Haves

College degree preferred but not required
1 year of previous customer service experience preferred

Responsibilities

Execute shipment processing, quoting, tracking, mode optimization, and all customer service-oriented activities
Communicate to customers in a professional and timely manner
Execute with urgency, while maintaining a high level of detail to ensure mistakes are not made
Learn to navigate the internal eShipping platform used by employees
Train customers on the external online eShipping platform that is used for shipment processing, quoting, tracking, and data gathering.
Act with empathy towards unfortunate customer situations and work to provide solutions that improve the situation
Display positive energy to both customers and teammates
Work towards achieving both team and individual goals
Have a willingness to learn new concepts
Assist in the training of new employees
Implement and manage smaller tiered accounts
Other administrative duties as assigned