Client Care Specialist

Dahl Automotive•Rochester, MN

6d•Onsite

About The Position

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making! Join our Rochester team as a Client Care Specialist! Come be part of strong team that loves creating a "Blow Your Mind, Gotta Tell My Friends About You" guest experience! You will receive ongoing peer training, specific CRM system training, and be under a strong leadership team that is driven to see you succeed.

Requirements

At least one previous role based in customer service experience.
Excellent teammate with collaborative attitude and eagerness to improve.
Prompt and courteous demeanor.
Positive and hardworking personality.
Strong computer skills.
Valid driver’s license.

Responsibilities

Respond quickly to our guests questions via text, email, or phone.
Provide guests with initial product information and help direct them to appropriate dealership resources.
Help guests better utilize website tools to identify what finance options may be best for their needs.
Work together with sales staff to stay in contact with our guests before, during, and after purchase process.
Participate in team and process development sessions as we work to better our guest experience and serve them where they are in the purchase process.
Utilize dealership tools to track opportunities, view the status of the purchase process, and to communicate with our guests in the manor they want to be communicated with.
Utilize CRM systems that saves time and increases our effectiveness with guest communication daily.