Client Care Specialist - Seattle, WA

Vetcor•Seattle, WA

2d•Onsite

About The Position

West Seattle Animal Hospital is looking for an exceptional Client Care Receptionist to join our team. This role is ideal for someone who enjoys companion animals, but whose real superpower is working with people. While this is not a hands-on animal-care position, our Client Care Receptionists are essential members of the veterinary team. You’ll be one of the first people our clients interact with and one of the last they see before heading home. From answering phones and coordinating appointments to supporting clients during stressful situations, you’ll play an important role in creating a warm, professional, and positive hospital experience. We’re looking for someone who can provide exceptional customer service while staying organized and composed in a busy environment where priorities can change quickly. The Client Care Receptionist role is about much more than answering phones and scheduling appointments. You’ll often be the person who reassures a worried pet owner, helps a new client feel welcome, recognizes when a phone call may need immediate medical attention, and makes sure important information gets to the right member of the team. You’ll help clients navigate routine wellness visits, unexpected illnesses, financial conversations, and sometimes difficult or emotional moments. That takes patience, empathy, good judgment, and the ability to communicate professionally even when things get busy. Our strongest CCRs are caring, friendly, efficient, and confident in the quality of care our hospital provides. They understand that even on the busiest days, kindness and professionalism matter. The first and last impression our clients receive often begins with you—and we don’t underestimate how important that is.

Requirements

A minimum of two years of customer-service experience assisting customers both in person and over the phone
Previous experience in an office or medical environment
At least one year of animal-care or veterinary experience is highly preferred
Excellent verbal and written communication skills
Exceptional customer-service and interpersonal skills
Experience using multi-line phone systems
General computer skills, including familiarity with Microsoft Office and Google Chrome
Ability to learn new programs and software quickly
Strong typing and data-entry skills
Excellent organizational and multitasking abilities
Ability to work effectively both independently and as part of a team
A self-motivated approach and willingness to take initiative
Ability to remain calm, compassionate, and professional during busy or emotional situations
Strong attention to detail and accuracy
Dependability and punctuality
Ability to safely lift and carry up to 50 pounds
Availability to work Saturdays as part of the regular schedule

Responsibilities

Greet clients and patients warmly and professionally
Answer and manage a multi-line phone system while balancing competing priorities
Recognize the difference between routine and potentially urgent or emergency situations and communicate appropriately with the medical team
Schedule a variety of veterinary appointment types
Check clients and patients in and out
Coordinate communication between clients, veterinarians, technicians, and other hospital team members
Maintain accurate electronic and paper patient records and client information
Prepare and process invoices and payments
Handle cash and other financial transactions accurately
Communicate hospital services, recommendations, and general information clearly and professionally
Help clients understand next steps and information provided by the medical team
Prepare and clean exam rooms as needed
Restock retail and hospital items
Maintain an organized, clean, and welcoming reception environment
Provide compassionate support during stressful, emotional, or urgent situations
Create a positive first and last impression for every client who visits our hospital

Benefits

Competitive pay
401(k) matching
Tuition support
Referral bonuses
Comprehensive medical, dental, and vision coverage with supplemental options
Up to three weeks of paid parental leave
Generous PTO
Employee pet discounts
Quarterly team bonuses
Professional development opportunities
Continuing education allowance
Uniform allowance
Six paid holidays
Employee Assistance Program
Employee discount program
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Health insurance, including medical, dental, and vision (full-time only)
Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
Sick Time / Paid Time Off
Free or discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program