Client Care Specialist - Seattle, WA
About The Position
West Seattle Animal Hospital is looking for an exceptional Client Care Receptionist to join their team. This role is ideal for someone who enjoys companion animals, but whose real superpower is working with people. While this is not a hands-on animal-care position, our Client Care Receptionists are essential members of the veterinary team. You’ll be one of the first people our clients interact with and one of the last they see before heading home. From answering phones and coordinating appointments to supporting clients during stressful situations, you’ll play an important role in creating a warm, professional, and positive hospital experience. We’re looking for someone who can provide exceptional customer service while staying organized and composed in a busy environment where priorities can change quickly.
Requirements
- A minimum of two years of customer-service experience assisting customers both in person and over the phone
- Previous experience in an office or medical environment
- Excellent verbal and written communication skills
- Exceptional customer-service and interpersonal skills
- Experience using multi-line phone systems
- General computer skills, including familiarity with Microsoft Office and Google Chrome
- Ability to learn new programs and software quickly
- Strong typing and data-entry skills
- Excellent organizational and multitasking abilities
- Ability to work effectively both independently and as part of a team
- A self-motivated approach and willingness to take initiative
- Ability to remain calm, compassionate, and professional during busy or emotional situations
- Strong attention to detail and accuracy
- Dependability and punctuality
- Ability to safely lift and carry up to 50 pounds
- Availability to work Saturdays as part of the regular schedule
Nice To Haves
- At least one year of animal-care or veterinary experience is highly preferred
Responsibilities
- Greet clients and patients warmly and professionally
- Answer and manage a multi-line phone system while balancing competing priorities
- Recognize the difference between routine and potentially urgent or emergency situations and communicate appropriately with the medical team
- Schedule a variety of veterinary appointment types
- Check clients and patients in and out
- Coordinate communication between clients, veterinarians, technicians, and other hospital team members
- Maintain accurate electronic and paper patient records and client information
- Prepare and process invoices and payments
- Handle cash and other financial transactions accurately
- Communicate hospital services, recommendations, and general information clearly and professionally
- Help clients understand next steps and information provided by the medical team
- Prepare and clean exam rooms as needed
- Restock retail and hospital items
- Maintain an organized, clean, and welcoming reception environment
- Provide compassionate support during stressful, emotional, or urgent situations
- Create a positive first and last impression for every client who visits our hospital
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
- Health insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
- Free or discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
