Customer Service Support Specialist - Seattle, WA

The Commerce Bank Northwest•Seattle, WA

1d•Onsite

About The Position

At the Commerce Bank Northwest, we believe that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching professional, nonprofit and business organizations by providing them and their principals with highly personalized banking and financial services from experienced bankers committed to long-term banking relationships. We are looking for a Customer Service Support Specialist (Teller) in Seattle, WA.

Requirements

Requires High School Degree or Equivalent and 1+ years experience in administrative or customer support services, banking or other related experience.
A combination of education and experience may meet requirements.
Basic knowledge of banking, bank products and services.
Ability to multi-task.
Solid customer service, interpersonal and communication skills, both written and verbal.
Working knowledge of Microsoft Office software and other business software.
Good problem resolution skills.

Nice To Haves

Employee Ambassador preferred banking products

Responsibilities

Provides administrative and clerical support for clients and department staff.
Responsible to take phone calls, answer questions, validate information and fill out wire transfer forms.
Provides customer service support as needed.
Works closely with bank staff to ensure quality service standards are met.
Other duties as assigned.