Veterinary Receptionist - Rockford, IL
About The Position
Hillcrest Animal Hospital is a three-doctor practice with a well-established team committed to exceptional patient care and outstanding client service. We are looking for a part-time Client Care Specialist to join our pack and become an important part of the client experience. We are more than a group of veterinary professionals—we are a supportive team that believes in a "better together" philosophy. We invest in our people through cross-training, mentorship, and professional development opportunities that allow every team member to discover their own path for growth and success.
Requirements
- Excellent communication and customer service skills
- Strong organizational and time-management abilities
- Positive attitude and team-oriented mindset
- Ability to multitask in a fast-paced environment
- Compassion for pets and the people who love them
- Reliability, professionalism, and attention to detail
- Desire to learn, grow, and support fellow team members
Nice To Haves
- Previous veterinary or customer service experience is a plus
Responsibilities
- Deliver exceptional customer service to clients and patients
- Answer phones and assist clients with scheduling and questions
- Welcome clients and patients with warmth and professionalism
- Support daily front desk operations and hospital workflow
- Process payments and maintain accurate records
- Communicate effectively with clients, doctors, and support staff
- Help create a positive and efficient client experience from check-in through check-out
- Support the veterinary team in delivering outstanding patient care
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage
- Supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee discounts
- Quarterly team bonuses
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Flexible scheduling
- Mentorship and ongoing support
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Sick Time / Paid Time Off
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
