Client Care Specialist 2

AIDS Healthcare Foundation•New Orleans, LA

1d•Onsite

About The Position

AIDS Healthcare Foundation (AHF), founded in 1987, is the largest specialized provider of HIV/AIDS medical care in the nation, with a mission to provide cutting-edge medicine and advocacy regardless of ability to pay. AHF provides access to the latest HIV treatments through its healthcare centers, pharmacies, health plan, research, and other activities. A Client Care Specialist 2 (CCS2) contributes to AHF by presenting a friendly, helpful face to members seeking HIV testing and prevention services, STI screenings, and treatment in Wellness Clinics/Programs. This is a hybrid role providing courteous, confidential, and professional support to members within wellness programs. A CCS2 enhances the reputation of AHF by embodying its commitment to excellence in patient care, patient retention, operational efficiency, and adaptability. With a versatile skill set and dedication to seamlessly transitioning between clinical, administrative, and front office roles, CCS2s contribute to a positive experience, fostering trust and loyalty. They will be passionate advocates for AHF's top initiatives. To be successful, it is crucial to ensure that the AHF Core Values and Mission stay top of mind. AHF has a collaborative organizational structure where staff are accountable to multiple leaders. The CCS2 will work as part of a close-knit team to focus on comprehensive patient care.

Requirements

Valid Phlebotomy license or MA certificate

Nice To Haves

Proficient Spanish speaker

Responsibilities

Presenting a friendly, helpful face to members seeking HIV testing and prevention services, STI screenings, and treatment in Wellness Clinics/Programs
Providing courteous, confidential, and professional support to members within wellness programs
Embodying AHF's commitment to excellence in patient care, patient retention, operational efficiency, and adaptability
Seamlessly transitioning between clinical, administrative, and front office roles
Contributing to a positive experience, fostering trust and loyalty
Being a passionate advocate for top initiatives
Ensuring that the AHF Core Values and Mission stay top of mind
Adapting in a dynamic environment to assist in providing the best experience for clients and workplace for employees
Working as a part of a close-knit team to focus on comprehensive patient care
Collecting medical histories
Managing tests/screenings
Recording vitals
Addressing health complaints
Facilitating patient registration
Managing appointments
Creating electronic charts
Proficiently documenting data, including referrals and reports
Performing venipuncture and sample collection, including blood and other specimens
Preparing samples for laboratory analysis

Benefits

Comprehensive benefits to help our employees do and be their very best
Benefits intended to enhance employee physical, financial, spiritual and professional health

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