Client Care Representative, Part Time

Ethos Veterinary Health•Springfield, VA

6d•$20 - $25•Onsite

About The Position

Bush Veterinary Neurology Service in Springfield, VA is hiring a Part- Time Veterinary Client Care Representative to join our outstanding team! This is a part-time opportunity, approximately 24 hours per week, with a day shift schedule. At Bush Veterinary Neurology Service, we acknowledge and value our supportive team members. They are educated and skilled individuals who are compassionate and care deeply for our patients. They play a significant role in our organization’s success and our patients’ health. BVNS believes in recognition and fair compensation for our team members. BVNS Springfield is growing and expanding! If you are looking for a new and exciting work environment where your education and advanced skillset are appreciated and where you can continue growing in your career, BVNS may be right for you!

Requirements

Minimum of 2 years' experience as a Veterinary Receptionist, or 5 years as a Client Service Representative in another business setting
Professional phone, in-person and email etiquette a must
The ability to handle stressful or emergent situations in a calm and supportive manner
Excellent verbal and written communication
Proven customer service skills
Positive team player
Experience with Microsoft programs and ability to quickly learn company software systems
Experience with a multi-line phone system
High School Diploma, GED, or higher education

Nice To Haves

Veterinary Receptionist experience a plus!
EzyVet or SmartFlow experience a plus!

Responsibilities

Greet clients and guide them through check-in procedures
Answer incoming phone calls, voicemails and emails
Provide compassionate client communication and education
Schedule patient appointments
Record requests and communications with referring veterinary offices and pharmacies
Utilize practice management software to maintain client and patient records
Administrative duties such as filing, data entry, faxing, emailing, etc.
Check-out clients, ensuring discharge information and charges are correct
End of day processes