Client Care Representative

Mars • Creve Coeur, MO

1d • $21 - $29 • Remote

About The Position

The Client Care Representative will provide our customers the service they deserve to match our premium product for their beloved cat or dog. They will strive to win loyalty & trust of our customer by taking ownership and accountability in every interaction.

Requirements

• High School Diploma
• High-speed internet access - internet connection of 100kbps
• Work environment free from background noise, interruptions, and distractions.
• 1+ year experience with Salesforce
• 1+ years utilizing MS Office Product Suite

Nice To Haves

• College degree
• Prior experience working in customer service call center environment
• Prior customer service experience with the veterinary field

Responsibilities

• Ability to handle challenging customer interactions that include phone, email, chat, and cases & SMS.
• Ability to determine customer needs and provide appropriate solutions in a timely and professional manner.
• Ability to empathize and prioritize customer needs by demonstrating agility and teamwork.
• Ability to resolve conflicts and set appropriate expectations for customers.
• Able to identify roadblocks and escalate through the appropriate channels.
• Exude patience and ownership with each customer, including both internal and external contacts.

Benefits

• company bonus
• 401(k) plan
• medical, dental, and vision insurance
• basic life insurance
• paid parental leave (up to 18 weeks)
• vacation time (120 hours per year)
• paid sick time (up to 40 hours per calendar year)
• 12 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED