Client Care Representative
About The Position
We are seeking a Call Center Representative who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a place where your expertise improves lives and accelerates your career. In this role, you will be the first point of contact for clients, supporting clinic functionality by managing inbound and outbound calls to schedule appointments and assist with inquiries. This role reports directly to the National Call Center Supervisor and plays a key part in delivering exceptional customer experiences. This is a 6‑month remote position with the potential to convert to a full‑time role based on business needs. While fully remote, the ideal candidate will be based in the greater Vancouver, BC area to support collaboration with team members located in the region.
Requirements
- High school diploma or post-secondary studies.
- Minimum 1 year of call center experience in inbound/outbound or electronic correspondence environments.
- Intermediate proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills in English.
Nice To Haves
- Experience in sales, marketing, or healthcare is an asset.
- Strong interpersonal skills for effective collaboration with clients and colleagues.
- Problem-solving and organizational abilities.
- Proactive approach and ability to maintain professionalism.
- Fluency in a second language is considered an asset.
Responsibilities
- Assist clients in selecting conveniently located Amplifon clinics and booking hearing tests or product maintenance.
- Manage inbound and outbound calls, emails, and other marketing-driven contacts.
- Follow pre-defined scripts in English while addressing consumer inquiries.
- Support marketing initiatives such as open houses, seminars, and campaigns.
- Maintain accurate client records and foster strong relationships with internal and external stakeholders.
- Provide additional support as needed, including reception, administrative tasks, and basic invoicing.
Benefits
- Access to Ampli-Academy, team training, and additional specialized training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
