Client Care Representative

One Hour Heating & Air Conditioning•Naperville, IL

10d•Onsite

About The Position

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. We are looking for individuals who value professionalism and punctuality, and want to work with the best pros in the HVAC industry. If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

Requirements

High school diploma or equivalent required.
Above-average verbal and telephone communication skills are essential.
Must have good computer software skills.
Prior customer service experience preferred.

Responsibilities

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
Makes outbound calls to new and club membership clients to ensure that they are satisfied with any repairs.