Client Care Representative
Purple Ink LLC•Lancaster, OH
•$45,000 - $50,000•Onsite
About The Position
Ohio Graduation Services supports over 45 high schools by providing class rings, graduation announcements, caps and gowns, diplomas and letter jackets to over 10,000 students. Ohio Graduation Services is seeking a Client Care Representative to provide exceptional customer service and support to schools and internal teams while managing orders, communications, and client accounts. This pivotal role will join a one-of-a-kind team willing and ready to take on new endeavors that will make this organization reach new heights.
Requirements
- Previous experience in office administration or client services
- A background in customer service, comfortable speaking on the phone and communicating with customers and clients
- Proficiency in Microsoft Office Suite and CRM systems
- Availability for standard office hours (8am-5pm) with occasional evening hours for school events
- Able to work independently and make decisions while also collaborating effectively and supporting the team as needed.
Nice To Haves
- Knowledge of Jostens products and services is a plus
Responsibilities
- Serve as a primary point of contact for schools, delivering exceptional customer service and ongoing support.
- Manage graduation-related orders, records, and account details with accuracy and efficiency.
- Update and maintain school information within Jostens systems.
- Coordinate communications, timelines, and delivery support with all clients and schools to ensure a seamless experience.
- Maintain the student database & update regularly with any new information.
- Answer incoming consumer calls and emails; tracking missing items, replacements, late orders, and resolving issues professionally and promptly.
- Partner with territory managers to meet deadlines, resolve issues, and support efficient day-to-day operations.
- Maintain accurate documentation and represent the organization with professionalism in all interactions.
- Support presentation and delivery events both in-office and at school locations as needed.
- Identify process improvements to help create better efficiency and customer satisfaction.
Benefits
- Competitive Salary & Healthcare Contribution
- Casual work environment
- Very generous paid time off, holidays, and summer hours with Fridays off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
