Remote Client Care Representative | Training Provided

Globe Life AIL - Lisa Russel • Charlotte, NC

5d • Remote

About The Position

Join AO – Where History Meets Opportunity! AO (American Income Division) is experiencing record-breaking growth and is seeking driven, motivated individuals for a 100% remote Client Care Representative position. The company emphasizes teamwork, mentorship, integrity, and purpose, providing world-class training, ongoing support, and advancement opportunities in a culture that recognizes achievement and encourages professional growth. This is a remote, independent contractor opportunity with American Income Life / Globe Life, offering commission-based and performance-driven compensation.

Requirements

• Strong communication and interpersonal skills
• Positive, professional, and coachable attitude
• Self-motivated individuals who thrive in a remote environment
• Goal-oriented mindset with a strong work ethic
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace

Nice To Haves

• Customer service or client-facing experience is helpful, but not required
• No prior insurance experience is required

Responsibilities

• Communicate with clients through phone and Zoom appointments
• Build strong client relationships through exceptional customer service
• Educate clients on available benefits and coverage options
• Assist with enrollment and onboarding processes
• Participate in ongoing training and leadership development opportunities
• Contribute to a positive, growth-oriented remote team culture
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements

Benefits

• Work-From-Home Stability
• Continuous Learning & Development (virtual workshops, mentorship programs, leadership training)
• Weekly Pay + Performance Bonuses
• Union Representation & Support
• Comprehensive Benefits (Life insurance coverage, including accidental death benefits, Medical reimbursement program, Access to additional company-supported benefits and resources)
• Career Growth Opportunities (industry-leading mentorship, advanced technology, leadership development, clear advancement paths)
• Incentives & Recognition (leadership conventions, incentive trips, retreats, recognition events)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed