Part-Time Client Care Representative (CCR)
About The Position
AcutePet Urgent Care in Solon is seeking a part-time Client Care Representative (CCR) to welcome clients and pets and support a positive experience in an urgent care veterinary hospital. The role helps pets, their families, and the hospital team through compassionate, confident, and professional client service. The organization is veterinarian-owned and provides emergency-level care in an urgent care setting. The position involves reception and administrative support, communication with clients and the veterinary team, and helping families navigate stressful situations. Hospitals operate from 10 a.m. to 10 p.m.; there are no overnight shifts. The hospitals are closed on Thanksgiving, Christmas Eve, and Christmas Day.
Requirements
- Enjoy working with people and helping them feel cared for.
- Remain calm, organized, and kind when the hospital is busy.
- Strong communication and listening skills.
- Comfort with computers, multitasking, and learning new systems.
- Enjoy working as part of a team where everyone contributes.
Nice To Haves
- Previous veterinary or medical reception experience.
- Strong customer service experience.
Responsibilities
- Welcome clients and their pets with warmth, empathy, and professionalism.
- Answer incoming calls, respond to questions, and explain what clients can expect during visits.
- Manage client check-ins, check-outs, payments, and medical records.
- Communicate with the veterinary team to support a smooth and efficient client experience.
- Help families navigate stressful situations with patience and compassion.
- Keep the reception area organized, welcoming, and running smoothly.
Benefits
- Meaningful work supporting pets and their families.
- Supportive teammates.
- No overnight shifts; hospitals operate from 10 a.m. to 10 p.m.
- Hospitals are closed Thanksgiving, Christmas Eve, and Christmas Day.
- Opportunity to build skills in veterinary medicine, client communication, and hospital operations.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
