Client Care Representative / Dispatcher

One Hour Heating and Air Conditioning Bristol•Plymouth, CT

62d•Onsite

About The Position

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls and assist with the administrative tasks as necessary. Get the best of both worlds!! Work for a local family owned and operated company that that has been in operation since 1990 and has the backing, power and opportunities of a national franchise! Do you value professionalism and punctuality? Do you want to work with the best customer service, dispatch pros and technicians in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Professionals with Service Titan experience are highly encouraged to apply. Hourly Wage based on experience.

Requirements

High school diploma or equivalent required
Positive "can do" team work attitude
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Basic Microsoft office & Google Drive knowledge is needed.

Nice To Haves

Prior customer service experience preferred
Service Titan Experienced CSR's & Dispatchers are highly encouraged to apply!

Responsibilities

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Assists with the supervision and dispatching of all scheduled service and maintenance calls
Assists with administrative tasks as necessary
Ensures that each telephone call is answered with the approved company greeting and script is used each time
Notifies clients ahead of time if the technician is not going to arrive at their home within the scheduled time window
Understands and embraces continuous training, education and coaching.