Experienced Client Care Coordinator Needed for Home Care Company

Homewatch CareGivers•Yorba Linda, CA

4d•Hybrid

About The Position

Homewatch CareGivers of Yorba Linda is seeking an experienced Client Care Manager who is exceptional at building relationships with seniors, family members, caregivers, and healthcare professionals. This is a highly visible, client-facing leadership position for someone with a big heart, excellent instincts, and the confidence to step in and take charge when a situation becomes difficult. The right person will make every client feel like our most important client, while still being able to establish boundaries, have honest conversations, and hold people accountable when necessary. The Client Care Manager is the primary relationship owner for our clients and their families. You will spend significant time visiting clients in their homes, understanding their needs, resolving concerns, supporting caregivers, and making sure the care we promised is the care we are delivering. This is not primarily a desk position. It requires someone who enjoys being in the field, connecting with people, and responding quickly when circumstances change.

Requirements

At least 3-5 years of relevant home care, healthcare, senior care, or client-management experience
Direct experience working with clients, patients, seniors, and family members
A proven ability to build relationships and manage difficult or emotional conversations
Strong verbal and written communication skills
Excellent organization, documentation, and follow-through
The ability to make sound decisions and respond calmly when plans change
Confidence working independently in the field while remaining closely connected to the office team
Comfort speaking up, contributing ideas, and participating as a member of the leadership team
A valid driver’s license, reliable vehicle, and current automobile insurance
The ability to travel regularly between client homes throughout our service area

Nice To Haves

Non-medical home care
Senior care or aging services
Assisted living, memory care, hospice, home health, or another healthcare setting
Client care coordination, case management, patient relations, or family support
Nursing or another clinical discipline
An LVN, RN, or other healthcare professional could be an excellent fit, although a nursing license is not required.
Spanish-English bilingual skills are a strong plus but are not required.

Responsibilities

Building strong, trusted relationships with clients and family members
Conducting regular in-home client visits, wellness checks, and reassessments
Developing and updating individualized plans of care
Helping new clients and families feel comfortable and supported from the beginning of service
Recognizing changes in a client’s condition, environment, or care needs and responding promptly
Conducting home-safety reviews, fall-risk assessments, and cognitive screenings within the scope of our non-medical services
Coordinating care conferences with clients, families, caregivers, and members of our office team
Addressing client concerns with urgency, empathy, sound judgment, and appropriate follow-through
De-escalating difficult situations while protecting the client relationship and maintaining company standards
Coaching caregivers in the field and reinforcing expectations connected to each client’s plan of care
Partnering closely with scheduling, operations, recruiting, and leadership to resolve problems before they become larger issues
Maintaining accurate, timely documentation of client visits, changes, and follow-up actions
Bringing ideas, concerns, and solutions to our leadership team as we continue to grow