Client Care Coordinator - Home Care

Comprehensive Home Health Solutions•Reno, NV

2d•$24 - $27•Hybrid

About The Position

Comprehensive Home Health Solutions (CHHS) is seeking an experienced, compassionate, and highly organized Client Care Coordinator to join their Home Care team. This role is not a traditional desk-based position; the Client Care Coordinator actively ensures clients receive consistent, high-quality care while supporting and developing the caregivers. The ideal candidate enjoys working with older adults and families, is comfortable coaching and training caregivers, can manage multiple priorities, and is willing to step in when needed to ensure clients are cared for. The position requires flexibility due to the nature of healthcare and home care, with a regular schedule generally Sunday through Thursday, but adaptable to client needs, staffing situations, supervisory visits, admissions, and other operational requirements.

Requirements

Experienced in home care, caregiving, healthcare coordination, senior care, or a related field.
Excellent communicator who is comfortable working with clients, families, caregivers, and leadership.
Highly organized and able to follow through on multiple responsibilities.
Comfortable providing caregiver coaching, training, orientation, and mentorship.
Able to identify a problem, communicate it promptly, and help develop a solution.
Compassionate with clients while also able to establish appropriate expectations and accountability with caregivers.
Comfortable working independently and as part of a fast-moving team.
Flexible and willing to help when unexpected client-care or staffing needs arise.
Able to travel to client homes throughout the service area.
In possession of a valid driver’s license and reliable transportation.

Nice To Haves

CNA, HHA, Medical Assistant, or another healthcare-related credential is preferred but not required for the right candidate.
Experience with older adults, dementia, chronic illness, complex care needs, caregiver supervision, or home care operations is strongly preferred.

Responsibilities

Develop, maintain, and update individualized client care plans.
Build strong relationships with clients and families and serve as a resource for questions, concerns, and changing care needs.
Coordinate closely with caregivers, Scheduling, Intake, and the Lead Client Care Coordinator to ensure continuity of care.
Conduct required in-home caregiver supervisory visits and regular client/caregiver check-ins.
Monitor caregiver performance, professionalism, safety, and adherence to client care plans.
Participate in the onboarding, orientation, training, coaching, and mentoring of caregivers.
Provide hands-on field training and assist with caregiver competency validation.
Identify caregiver training needs and provide or coordinate additional education when needed.
Respond promptly to client and caregiver concerns and escalate significant issues appropriately.
Participate in daily morning huddles when not engaged in a client visit or other time-sensitive client responsibility.
Assist with admissions, staffing transitions, schedule changes, and other operational needs.
Maintain accurate and timely care coordination, supervisory, and training documentation.
On an as-needed basis, help provide direct caregiving coverage for last-minute call-outs, unexpected vacancies, or other urgent unfilled shifts when CHHS needs assistance maintaining continuity of care.