Client Care Coordinator

Angels of Care Pediatric Home Health•Fort Lauderdale, FL

2d•$20 - $22•Onsite

About The Position

The Client Care Coordinator is responsible for supporting the delivery of high-quality care services by coordinating client needs with field staff capabilities. This position requires strong communication, time management, and problem-solving skills. The role involves working closely with clients, clinicians, and internal teams to ensure service continuity, satisfaction, and compliance with agency standards.

Requirements

High school diploma or GED preferred
Customer service or client support, scheduling or staffing coordination, is recommended.
Healthcare or home health knowledge is preferred, but not required.

Responsibilities

Maintains a current awareness of field staff capabilities to ensure appropriate case assignments.
Demonstrates good judgment in assigning duties that match each clinician’s qualifications, ensuring safe and efficient service delivery.
Maintains an active involvement in issues of cost containment; effectively utilizes clinician when assigning cases.
Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
Demonstrates an ability to communicate effectively and express ideas clearly and actively listens.
Maintains an excellent rapport with clients and clinicians and effectively promotes harmonious interpersonal relationships.
Works the after-hours on call phone on some days after normal 9a-5p office hours including weekend and holidays per business need.
Exercise necessary cost control measures.
Strive to maintain positive internal and external customer service relationships.
Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
Must be able to be depended upon to plan and organize work effectively and ensure its completion.
Must be able to demonstrate reliability by arriving to work on time and taking breaks in expected time frames.
Expected to meet all productivity requirements.
Must be able to demonstrate team behavior and must be willing to promote a team oriented environment.
Must always represent the organization professionally.
Must be able to demonstrate initiative, strive to continually improve processes and relationships.