Client Care Manager

TheKey•Palo Alto, CA

5d•$65,000 - $101,000

About The Position

The Client Care Manager oversees a group of clients with varying care needs and schedules. The role partners with clients, families, and medical professionals to develop tailored service plans and selects, guides, and supervises caregiver teams responsible for carrying them out. The manager adjusts plans as needed to support client satisfaction and retention and contributes to site performance and success. The ideal candidate has a background in scheduling, care coordination, or client management, with experience in health care, elder care, social work, or a related field. The position calls for proactive problem-solving, exceptional communication and emotional intelligence, and the ability to work in a fast-paced environment involving complex family dynamics. The manager is expected to use AI tools strategically and responsibly to improve efficiency, client outcomes, and data-informed decisions while maintaining a human-centered approach. Responsibilities include managing client relationships and care delivery, conducting assessments and in-person re-assessments, coordinating and supervising caregivers, managing the start-of-care process, communicating with stakeholders, addressing escalations, supporting regulatory compliance, and identifying business growth opportunities through quality service. The role requires local travel up to 75% of the time and the ability to lift and carry up to 20 pounds, stand or walk for prolonged periods, and use standard office equipment. The listed salary range is $65,000–$101,000, plus incentives. Benefits are listed for full-time employees.

Requirements

Bachelor’s degree in Human or Health Services or a related profession from an accredited university preferred, or equivalent work experience.
Three years of experience in health care, elder care, social work, or a related industry preferred.
Excellent customer service and conflict resolution skills.
Computer proficiency and EMR experience.
Current driver’s license and proof of insurance.
Ability to travel locally up to 75% of the time, lift and carry up to 20 pounds, stand or walk for prolonged periods, and use standard office equipment.
Exceptional communication skills, high emotional intelligence, proactive problem-solving, and ability to thrive in a fast-paced environment with complex family dynamics.
Expected to leverage AI tools strategically and responsibly to enhance efficiency, improve client outcomes, and support data-informed decision-making.

Nice To Haves

Background in scheduling, care coordination, or client management.
Experience in health care, elder care, social work, or a related industry.
Bachelor’s degree in Human or Health Services or a related profession from an accredited university.
Three years of experience in health care, elder care, social work, or a related industry.

Responsibilities

Oversee day-to-day client relationships and delivery of high-quality, holistic care tailored to individual needs.
Conduct assessments with prospective clients to design service plans and build rapport with families.
Manage and supervise caregiver teams, ensuring care plans are documented, updated, and effectively implemented.
Communicate proactively with internal and external stakeholders to evaluate solutions and ensure client satisfaction.
Handle escalations, ensure regulatory compliance, and identify opportunities to grow the business through quality service.
Manage the Start of Care process to ensure high-quality experiences and complete satisfaction for new clients.
Conduct in-person re-assessments and quality assurance visits to evaluate home safety, daily routines, and evolving client needs.