Client Care Manager & Care Team Manager

Senior Helpers – Holly Springs•Holly Springs, NC

4d•Onsite

About The Position

We are looking for a Client Care & Care Team Manager to help make Senior Helpers the #1 employer for caregivers while delivering an exceptional client experience. This role requires someone who actively notices and addresses issues before they escalate, builds strong relationships with clients and caregivers, and ensures a high level of service and satisfaction. The ideal candidate will be proactive in identifying changing needs, resolving concerns, and fostering a positive environment for both clients and caregiving staff.

Requirements

A people person — genuinely enjoys connecting with people.
A detective — notices patterns and asks questions.
A fixer — proactive in finding solutions.
A communicator — can have difficult conversations with empathy and confidence.
An organizer — can manage multiple tasks and priorities.
A relationship builder — understands that trust is earned.
Relentless follow-up — ensures commitments are met.
Compassionate and able to hold people accountable.

Responsibilities

Regularly check in with clients and families to build trust and understand their needs.
Identify changing needs, concerns, and opportunities to improve client service.
Respond to client, family, and caregiver concerns, investigate issues, and coordinate solutions.
Address problems proactively before they escalate.
Build strong relationships with caregivers, recognize their work, and provide coaching.
Help identify caregiver/client compatibility issues and partner with Scheduling for continuity of care.
Listen to caregivers and help remove barriers to their success.
Conduct client check-ins and quality-assurance visits to monitor satisfaction, service quality, and caregiver/client fit.
Identify safety concerns and communication gaps.
Collaborate with the Director of Operations, Scheduling, Recruiting, RN/clinical team, caregivers, clients, families, and owners.
Identify opportunities to improve the client and caregiver experience.
Recognize when a client's need changes and communicate opportunities for additional services.
Help create an environment where great caregivers want to stay and great clients want to stay with Senior Helpers.