Client Care Manager & Care Team Manager

Holly Springs•Holly Springs, NC

About The Position

Senior Helpers is seeking a Client Care & Care Team Manager to help deliver an exceptional client experience and support caregivers. This is a proactive, relationship-focused role that involves getting to know clients and caregivers, noticing concerns or changes, resolving problems, and ensuring people feel supported. The position serves as a connection between clients, families, caregivers, Scheduling, Recruiting, the RN/clinical team, the Director of Operations, and owners. It also supports client and caregiver retention by improving their experiences and communicating when client needs change.

Requirements

Genuine enjoyment of connecting with people.
Ability to notice patterns and ask questions.
Proactive problem-solving and initiative.
Ability to handle difficult conversations with empathy and confidence.
Strong organization and ability to manage multiple moving tasks.
Ability to build trust and relationships.
Reliable follow-through on commitments.
Compassion combined with the ability to hold people accountable.

Responsibilities

Regularly check in with clients and families, build trust, and learn what matters to each client.
Identify changing client needs, concerns, and opportunities to improve service.
Help clients and families feel heard, valued, and confident in their care.
Respond to concerns from clients, families, and caregivers; investigate issues, coordinate solutions, and follow through.
Address emerging problems before they become larger issues.
Build relationships with caregivers, recognize good work, and provide coaching when needed.
Help identify caregiver-client compatibility issues and partner with Scheduling to maintain continuity of care.
Listen to caregivers and help remove barriers to their success.
Conduct client check-ins and quality-assurance visits.
Monitor client satisfaction, service quality, caregiver-client fit, and changing needs.
Identify safety concerns and communication gaps, and help resolve issues rather than only documenting them.
Coordinate with the Director of Operations, Scheduling, Recruiting, the RN/clinical team, caregivers, clients, families, and owners.
Identify opportunities to improve the client and caregiver experience and support retention.
Communicate opportunities for additional services when a client's needs change.
Help create an environment where caregivers and clients want to remain with the organization.