Part-Time Client Care Manager

HomeWell Care Services CA285•Chula Vista, CA

1d•$27 - $36•Hybrid

About The Position

HomeWell Care Services provides personalized, non-medical in-home care that helps seniors and other adults remain safe, comfortable, and independent in their own homes. As our Chula Vista office continues to grow, we are seeking an experienced, compassionate Part-Time Client Care Manager to oversee the quality of client care, support our caregivers, communicate with families, and ensure each client's Plan of Care continues to meet their needs. This is an excellent opportunity for an experienced CNA or LVN who understands senior care and is ready to take on greater responsibility in care coordination, client relations, caregiver support, and quality assurance. The Client Care Manager serves as a key link between our clients, families, caregivers, and office team. The position is responsible for conducting client assessments and supervisory visits, developing and updating Plans of Care, monitoring client satisfaction, supporting caregiver-client matching, coaching caregivers, and identifying changes in client needs. This is primarily a care-management and quality-assurance position, not a direct-care caregiving position.

Requirements

Current California CNA certification or LVN license preferred.
Minimum of 2 years of experience working with seniors, preferably in home care, senior living, hospice, home health, skilled nursing, or a related setting.
Previous experience with client assessments, care coordination, supervisory visits, caregiver supervision, case management, or client services strongly preferred.
Experience supporting individuals living with dementia, Alzheimer's disease, chronic conditions, mobility limitations, or other age-related needs.
Strong communication skills and confidence working directly with clients and family members.
Ability to coach caregivers and professionally address performance concerns.
Strong assessment, documentation, organization, and problem-solving skills.
Comfortable working independently in clients' homes and collaborating with an office-based team.
Comfortable using electronic care-management and documentation systems.
Valid California driver's license, reliable transportation, and ability to travel throughout the service area.

Nice To Haves

Compassionate, confident, and accountable.
Comfortable walking into a client's home, assessing how services are going, listening to family concerns, communicating expectations to caregivers, recognizing changes in client needs, and following an issue through until it is resolved.
Strong experience in dementia care, senior home care, caregiver supervision, and family communication.

Responsibilities

Conduct in-home new-client assessments and reassessments.
Develop, review, and update individualized Plans of Care.
Conduct scheduled supervisory and quality-assurance visits.
Follow up with clients and families after new starts of care.
Monitor client satisfaction and proactively identify concerns that could affect client retention.
Observe and identify changes in clients' functional abilities, behavior, safety, or care needs and appropriately communicate concerns.
Help determine caregiver skills, personality, availability, and compatibility for appropriate client-caregiver matching.
Work closely with the Scheduler/Care Coordinator regarding caregiver assignments and client needs.
Coach caregivers regarding client-specific expectations, Plans of Care, professionalism, and performance.
Address client and family concerns professionally and promptly.
Assist with caregiver performance improvement when concerns are identified.
Support new starts of care to ensure a smooth transition for clients, families, and caregivers.
Maintain accurate and timely documentation of assessments, supervisory visits, incidents, client concerns, and follow-up activities.
Communicate significant concerns to agency leadership and appropriate parties.
Maintain professional boundaries, confidentiality, and compliance with HomeWell policies.
Participate in regular care-management and operations meetings.
Provide a brief weekly report on client-care quality, outstanding concerns, and follow-up needs.